Casual Receptionist

2 weeks ago


London, Greater London, United Kingdom CH&Co Group Full time
Casual Receptionist - London

Casual Receptionist 14.00 per hour London

We are CH&CO, we're proud to take a more thoughtful, mindful approach to the food experiences we source, prepare and present. We are recruiting for a Support to work at Operations Venues.

Front of House

  • Manage the RSA Reception duties in an open and robust manner
  • Welcome visitors by greeting, assisting, and directing them appropriately
  • Understand the programmes of work with the RSA to be able to share this knowledge with fellows and visitors
  • Monitor the general email address directing emails and telephone enquiries to the appropriate team
  • Represent the business with your appearance reflective of the agreed uniform guidelines
  • Liaise with the Fellowship team attending meetings as required to enable an efficient communication with fellows. Being aware of the RSA offer to Fellows and their importance to RSA
  • Working with Fellowship Services, support Fellows and non-Fellows, getting in touch with
  • Fellowship Services by telephone, email or by post, resolving a wide range of enquiries and complaints
  • Work collaboratively with other teams to support with team administration in an open and collaborative 'One RSA' approach
  • Ensure all visitors are assisted in a timely manner
  • Know how to read the booking system and be aware of each event and their requirements
  • Be the central hub for communication between the Facilities team and our Venue partner to deliver the best service to our clients and visitors and achieve the most efficient results
  • Support the continuity amongst all front of house colleagues by documenting and communicating actions, irregularities, and continuing needs
  • Use the telephone system answering it as set out in pre-agreed standards
  • Keep a safe and clean reception area by complying with procedures, rules, and regulations
  • Cloak room cover
  • Maintain a record of all collections and deliveries, items left by clients and ensure they are dealt with accordingly
  • Responsible for booking couriers sourcing the best price for the required task
  • Take ownership of all signs being displayed around the house, following the brand guidelines
  • Learn and understand the various income resources the charity has such as the Fellowship and the hospitality areas of the RSA
  • Assist with adhoc duties when required
  • Assist with light weight duties in the absence of FoH Assistant in order to ensure smooth running of events
  • Being able to provide house tours for visitors
  • Keep public areas tidy and clean at all times, performing house walks
What's in it for you?

Working with CH&CO has its perks People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.

  • Personal Development and Training opportunities
  • Life assurance scheme
  • Pension scheme
  • Holiday allowance
  • Eye care
  • A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
  • Family friendly support
  • A holiday purchase scheme
  • Regular social events and communication with our leaders
  • Volunteering days
  • Recognition schemes and people awards
  • Long service awards
  • Access to some great high street discount vouchers
  • Cycle to work scheme
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