2nd Line Support Analyst

1 week ago


London, Greater London, United Kingdom Inspiring Interns Full time £28,000 - £35,000

We are looking for an experienced and driven 2nd Line Support Analyst to join our IT Support & Consultancy business based in North London.

About the Company:
Our client has a very clear vision, to be the "Go To" company for Business IT Related Technology. They want their clients to want to work with them and their competitors to want to be them. A big vision but most definitely achievable.
Their clients are their focus and they aim to foster solid relationships by providing exceptional customer service, using their four core values:
  • Quality Service & Performance
  • Efficient & Proactive Relationships
  • Teamwork
  • Transparency & Trust
Our client makes sure that they are at the forefront of all emerging technologies to enable them to provide their clients with the most effective solutions for their business. Our client are partners of the Ingram Micro Trust X Alliance, the premier global community for top performing solutions providers. This allows them to have access to the latest in emerging technologies worldwide. They support over 3500 desktop computers and their users. They are the "Go To" IT consultancy for Cloud Solutions, unrivalled Technical Support & Emerging Technologies. They truly value their employees and embrace the ethos that they are all responsible for the success of the business and that all members of staff make valuable contributions. Our client is very much a family business at heart. Founded in 1983, they are a well- established, growing business that puts an emphasis on employee value and development. They are based in purpose-built offices in Finchley and currently have 20 employees. They are looking for an experienced and driven 2nd Line Support Analyst to join the team. Qualifications/Experience:

Must Have
  • 3 years as an IT Support Engineer or similar role using Microsoft Technologies
  • Hands on experience with Windows/Mac OS environments
  • Microsoft Office 365 including Teams & Exchange Online – Advanced
  • Mail Security – Advanced
  • Microsoft SharePoint – Advanced
  • Microsoft & Windows Infrastructure – Advanced
  • Windows Server (Active Directory, DHCP, Domain Services, Group Policy, DNS) – Advanced
  • Routing, switching & firewall rules – Advanced
  • Microsoft Azure Platform – Intermediate
  • VPN – Intermediate
  • VOIP Configuration – Intermediate
Desirable:
  • Relevant Certifications (e.g. MCP, MCSE, ITIL)
  • Degree in relevant field (e.g. Computer Science, Networking, Information Systems)
  • Linux Systems
Non-Technical Skills:
  • Proven track record of collaborative solutions delivery
  • Commercial awareness for all "aaS" models
  • Services led project management
  • Experience in ISO 27001 standards and Cyber Essentials Plus standards
  • Documents and project writing abilities
About You:
  • Works well under pressure
  • Excellent communication, presentation and written skills
  • Exceptional customer service
  • Able to assess and solve problems proficiently
  • Great team player
  • Able to work on own initiative
  • Diligent attention to detail
  • Great time management skills
  • Self-motivated
  • Ability to prioritise tasks
  • Personable
Remuneration & Work Hours:
  • Full-Time
  • Office & home based (to be discussed further at interview)
  • Must be willing to travel to clients
  • 8-hour shift to be worked within core hours of 8:30 and 18:00
  • Shift assignment would be discussed further at interview
  • £28K - 35k per annum based on experience
#J-18808-Ljbffr

  • London, Greater London, United Kingdom Meraki Talent Ltd Full time

    IT Support Analyst (1st / 2nd Line) Permanent (Competitive Salary) London (Hybrid Working) CVs by Asap Meraki Talent is looking to recruit a 2nd Line IT Support Analyst for an industry leading media and production company. They are currently experiencing a considerable period of growth and looking to expand for additional support within their IT function. ...


  • London, Greater London, United Kingdom The People Network Full time £30,000

    1st/2nd Line Support Analyst A boutique consulting firm are on the lookout for a proactive and enthusiastic 1st/2nd Line Support Analyst to join their newly formed IT Support function. With two UK offices in Staines and London, you will be splitting your time across both locations, supporting users with their desktops/laptops as well as a variety of other...


  • London, Greater London, United Kingdom The People Network Full time £30,000

    1st/2nd Line Support Analyst A boutique consulting firm are on the lookout for a proactive and enthusiastic 1st/2nd Line Support Analyst to join their newly formed IT Support function. With two UK offices in Staines and London, you will be splitting your time across both locations, supporting users with their desktops/laptops as well as a variety of other...


  • London, Greater London, United Kingdom Eames Consulting Full time

    2nd Line Desktop Support - HybridOne of my large financial services clients is looking for a 2nd Line Desktop Support Analyst to work on a series of BAU and project related work for their end users.Due to the nature of the role, you will need the following to be considered:Must have strong experience of 2nd line desktop engineering and support for large...


  • London, Greater London, United Kingdom Careeraddict Full time £35,000

    5 days ago Be among the first 25 applicants Northwich Hybrid (2 days from home, 3 days onsite) Full UK Driving Licence Required One of our clients are looking for an experienced 2nd line support analyst to join the team. The Client are looking for someone who has worked with smaller User Base and supporting people such as HR and VIP's. Procure and deploy...

  • 2nd Line Support

    1 week ago


    London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    2nd Line Support - 6 Week Contract - £200-£300 per day Inside IR3- Enhanced DBS requiredYour new roleAn education institution located in the East London require a 2nd line support to support the team on a short term 6 week engagement.This role is fully on site, 5 days a week and you will work 36 hours a week.You will be supporting the team with the...


  • London, Greater London, United Kingdom Polar Recruitment Services Full time

    2nd Line Support EngineerUp to £150 per day (Inside IR35)6 month rolling contractThis is an exceptional opportunity to work for an award winning international IT services provider as a 2nd Line Support Engineer based in London W52nd Line Support Engineer Job Summary.As the 2nd Line Support Engineer you will be joining a team of engineers providing support...


  • London, Greater London, United Kingdom Law Support Full time

    Exciting Opportunity: We are looking for a skilled Technical Support Analyst to join a reputable US law firm located in London within their IT team.Provide 1st and 2nd line support to around 80 users in the London office.Handle office technology workload, manage ticket queues, and ensure prompt resolution of all issues.Responsibilities include user setup,...


  • London, Greater London, United Kingdom Searchability Full time

    2nd Line Support EngineerOpportunity for a 2nd Line Support Engineer(Contract) to join an emerging MSP leading the way in Tech, Telecoms and Cyber Security in London.Day Rate: £150p/d - £160p/dInside IR35Start ASAP3 Month Contract with Potential ExtensionApply online or contact Cameron Hand via / ABOUT THE CLIENT:Our client provides top quality, bespoke...


  • London, Greater London, United Kingdom Post Office Full time

    Summary Reporting Line: 2nd Line Technical Lead Contract type: Permanent Location: London/Chesterfield – Hybrid Closing Date: 28/06/2024 What to expect An exciting opportunity has arisen in our IT Operations function to join as a 2nd Line Branch Analyst. The IT Operations team is critical to the running of our internal system, ensuring...


  • London, Greater London, United Kingdom N.P.A. Full time

    Job DescriptionApplication Support Analyst, 2nd/3rd Line Support - Financial/Banking - Windows, PowerShell, SQL.An exciting and challenging role providing 2nd/3rd Line Support/Systems Administration for numerous Financial Trading, Risk and Settlement Systems in a mixed Windows/Linux environment with preferred candidates having strong Database/SQL and...


  • London, Greater London, United Kingdom Security Bank & Trust Co. Full time

    The 2nd Line Security Analyst will be responsible for performing the day-to-day maintenance of the Security Operations Centre. These responsibilities will include proactive monitoring of customer's security posture as well as reactive actions to control a breach should this occur. Typical tasks will include triage and remediation of SIEM (Microsoft...

  • IT Support Analyst

    1 week ago


    London, Greater London, United Kingdom Meraki Talent Ltd Full time

    Job Description IT Support Analyst (1st / 2nd Line) Permanent (Competitive Salary) London (Hybrid Working) Posted 09/05/24 CVs by Asap Start Date May – Jul 24 Meraki Talent is looking to recruit a 2nd Line IT Support Analyst for an industry leading media and production company. They are currently experiencing a considerable period of growth and looking...


  • London, Greater London, United Kingdom Client Full time

    2nd Line IT Engineer Wandsworth 6-week contract Inside IR35 (potential to be extended) £200 - £300 per day - Dependent On ExperienceExcellent opportunity for a 2nd line support engineer to join a prestigious School on a short term 2 month rolling contract with the potential to be extended.This company are a well-established, dynamic and ambitious Sixth...


  • London, Greater London, United Kingdom Client Full time

    2nd Line IT Engineer Wandsworth 6-week contract Inside IR35 (potential to be extended) £200 - £300 per day - Dependent On ExperienceExcellent opportunity for a 2nd line support engineer to join a prestigious School on a short term 2 month rolling contract with the potential to be extended.This company are a well-established, dynamic and ambitious Sixth...


  • London, Greater London, United Kingdom Nexus Jobs Limited Full time £35,000 - £40,000

    Application Support Analyst with 2nd and 3rd Line Job Description Application Support Analyst Reporting to the IT Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Company Application Portfolio, through the effective use and management of incident, requests and...


  • London, Greater London, United Kingdom Ingram Micro Inc. Full time

    2nd Line Support Engineer page is loaded 2nd Line Support Engineer Apply locations Northwich, Cheshire, United Kingdom time type Full time posted on Posted 2 Days Ago job requisition id R It's fun to work in a company where people truly BELIEVE in what they're doing Job Description: 2nd Line Support Engineer About the role Due to continued growth...


  • London, Greater London, United Kingdom H&R Talent Full time

    One of the UK's top chartered accountancy firms based in Central London are seeking a 2nd Line IT Support Professional to join their team on a permanent basis. This is an ideal role for someone who is already providing solid 2nd Line Support or someone who has 1st and 2nd Line Support experience who is now ready to make that next step to 2nd Line as you...


  • London, Greater London, United Kingdom GCS Recruitment Specialists Ltd Full time

    Contract role - 1st /2nd line support - Inside IR35Rate:£ /day inside IR35Start sate:ASAPDuration:2 months initiallyLocation:London - Office based (Near Kings Cross)I am looking for a 1st /2nd line support analyst to join a client in London for an initial 2 month project.The role will require someone to be on site at their offices in London full time as...


  • London, Greater London, United Kingdom Ingram Micro Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing Job Description: 2nd Line Support Engineer Join us as a 2nd Line Support Engineer at Comms-care and play a pivotal role in delivering exceptional technical support. You'll be at the forefront of resolving IT issues, collaborating with a dynamic team to ensure seamless...