Gas Planner

Location:

Paignton, South West, GB, TQ4 7HP- Department: Maintenance Services- Operation: Sanctuary Property Services- Closing Date: 05/02/2024- Salary: £26,088 / year- Requisition: 215613Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations.

As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Gas Planner

Paignton based with a balance of home and office working

£26,088 per year

40 hours per week - Monday to Friday, 8:00am - 17:00pm

The role is office based, however following the successful completion of a 6-month probation period there will be an option for hybrid working.

The role of Gas Planner will include:

• Monitoring Operatives' diaries to ensure efficiencies are gained and best routes for Operatives are taken
• Raising follow on repairs and allocating work
• Handling calls from Operatives, internal and external customers relating to gas works
• Actioning and booking emergency and urgent repairs in line with Sanctuary policy and procedures
• Scheduling gas servicing and repair works, using our Dynamic Resource Scheduling (DRS) system
• Communicating with customers in a timely manner concerning general queries

Skills and experiences:

• Some experience within a similar role
• NVQ2 in Customer Service or Business Administration (or similar)
• Experience of using multiple systems and processes to effectively schedule a field workforce
• Working knowledge of relevant regulations, legislation and good practice
• Proven experience of working to deadlines and prioritising workloads in a fast paced environment
• Excellent communication skills, interpersonal and customer care skills
• Proficient user of Microsoft packages including Excel, Word, Outlook and Teams

About us
Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary.

As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package.

The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme

- £26,088 per annum

To view the job profile, please click here

Closing Date:
_ _05 February 2024

'For an insight into what it's like to work for us, take a look at
#LifeatSanctuary
on Twitter'

Building Equality and Diversity
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

---