Technical Support Advisor
2 weeks ago
Futures Recruitment Services are supporting a client in Tilbury who is recruiting for a new role of Technical Support Advisor.
We are looking for someone with proven experience providing first-line technical support over the phone to customers. Solar experienceis not necessary, but the technical experience is required.Knowledge and skills required for the Technical Support Advisor:
- Articulate technical product information to people of all levels from engineers to end users;
- Reproduce technical problems, diagnose causes, identify temporary and longterm solutions and communicate status updates to clients;
- Contribute to meetings with the Technical Support team as required;
- Assist in ticket management and ensure the system is organised and up to date.
Key experience desired for the Technical Support Advisor:
- 1+ years in similar technical support-orientated role;
- Excellent typing skills and IT Skills including Microsoft Office (Excel and Word), Data handling and Recordkeeping.
Company Benefits:
- Casual dress
- Company events
- Discounted or free food
- Onsite parking
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