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Dental Receptionist

3 months ago

Stalybridge, Tameside, United Kingdom Stalydental Full time
No experience necessary

Wage to be discussed

Hours: 08:30am to 18:00 with 1 hour lunch daily.

Predominantly Monday-Friday but with the requirement of working a Saturday when needed

Location:
Staly Dental, Waterloo Riad, Stalybridge, Cheshire, SK15 2AU

A dental receptionist's primary role is to support patients and provide assistance when necessary.

They are often the first person a patient sees when they arrive at the dentist's office and the last person a patient sees as they make their payment and leave.

Strong customer service skills ensure the dental receptionist is in-tune to patients' needs, manages patient issues and needs effectively and leaves patients with a positive impression.


  • Greeting and welcoming patients to the practice.
  • Scheduling, rescheduling, or cancelling appointments as needed.
  • Assisting patients to fill out information forms.
  • Updating patient records and documenting recent treatments and procedures.
  • Scheduling followup appointments and providing telephonic reminders.
  • Communicating with medical insurance providers to determine if patients are required to make copayments.
  • Verifying methods of payment and collecting payments as needed.
  • Performing general office duties, such as answering telephones, photocopying, filing
  • Manage and organize specialist referrals
  • Keep track of office supplies and place orders for more supplies when necessary
  • Perform basic accounting tasks such as taking patient payments and preparing billing statements
  • Update patient insurance information
  • Ensure all dental office equipment is functioning properly
  • Sort and organize incoming and outgoing mail
  • Maintain petty cash available in the dental office
  • Ensure reception area is maintained and professional in appearance
Desired not essential

  • Working knowledge of general administrative practices.
  • Good telephone etiquette.
  • Exceptional organizational skills.
  • Excellent customer service skills.
Examples of customer service skills that dental receptionists benefit from include:

  • Patience
  • Communication skills
  • Active listening
  • Empathy
  • Conflict resolution
  • Attentiveness
  • Adaptability
  • Decisionmaking skills

Salary:
£7.49-£10.42 per hour

Schedule:

  • Day shift

Work Location:
One location