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Sales & Events Manager
3 months ago
Who are we?
Hotel Indigo Exeter is a boutique 4-star hotel featuring 104 stunning bedrooms with several distinctive food and beverage outlets, Becketts Rooftop Terrace, Colson's Restaurant with private dining space, Retreat Spa and The Dugout Bar.
Role Responsibilities
- Responding to and converting sales enquiries for events and meetings in all areas of the hotel.
- Coordinate events, both public or private in the private dining room, Becketts Rooftop Bar, Colson's Restaurant and The Dugout.
- Processing all detail for events and meetings using the hotel booking software and salesforce CRM.
- Create function/event sheets for private events, ensuring that all detail is correct and communicated to all departments.
- Develop client relationships along with all opportunities to generate repeat bookings and recommendations.
- Driving and encouraging enquiry conversion and an overall sales culture throughout the hotel.
- Recognise all opportunities to maximise all sales revenues and upsells.
- Engage in community activity to promote social and business events.
- Proactively promote the internal sales lead initiative within the hotel, restaurant, spa and bars to exceed targets.
- Manage the local corporate account base for bedrooms and events, ensuring that loyal relationships are maintained with the hotel.
- Liaise with the global brand directors at IHG to ensure that opportunities with business groups and the national corporate accounts are optimised for the hotel.
- Support preparation of Hotel Commercial Plan and Wish Want Walk
- Conduct telesales to capture conference and events business.
- Work with Focus Hotels to develop client collateral, newsletters and promotional information as required.
- Support completion of market intrusion reports.
- Effectively communicate within hotel, sales team, and senior management
This role is a direct report to the hotel General Manager, with support from the Focus Sales and Commercial teams.
Key Requirements
- You are a friendly, fun loving and hard-working hotelier with a zest for excellence
- You have strong organisational skills.
- Preferred experience with IHG, Salesforce and OpenTable, however full training will be provided.
Benefits
- Competitive Salary
- Lots of travel perks with Intercontinental Hotel Group
- Full time employment
- Working hours: Full time, some weekends included to suit the needs of the business.
