Case Administrator

Case Administrator Position at a Personal Injury Firm in Bury St Edmunds

A Case Administrator is needed to join the Personal Injury team based in Bury St Edmunds as a case worker.

Job Details:

• Full-time position
• Monday to Friday, 9 am to 5 pm
• Hybrid working option available
• Must have own transportation
• Opportunities for career growth
• Company benefits included

In this role, you will play a crucial part in managing clients' finances and related tasks. Building strong relationships with clients, their families, and various professionals involved in their support is essential. You will be responsible for overseeing clients' financial security and ensuring their best interests are met by providing advice and solutions during crises.

Key Responsibilities:

• Work under the guidance of Senior Relationship Managers to manage client funds effectively
• Maintain relationships with clients, families, and other relevant professionals
• Collaborate within a team environment to enhance client service
• Ensure all files comply with firm policies and legal requirements
• Keep all documentation up to date and in line with Law Society standards

This position may require traveling to meet clients across the country. Flexibility in working hours is necessary to meet client needs.

Requirements:

• Understanding of Court of Protection requirements
• Excellent written and verbal communication skills
• Ability to interact effectively with disabled clients
• Capability to handle challenging situations
• Willingness to engage in business development activities
• Accurate documentation and time management skills
• Previous face-to-face customer service experience preferred
• Experience in financial affairs management is a plus

If you are interested in the above role, please submit your application today.