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Team Leader

3 months ago

Sheffield, Sheffield, United Kingdom AGM Marketing Full time

Staff are expected to maintain a high level of customer service and attention to detail regarding presentation of events, set up and cleanliness.

Deliver high quality events to customers in a swift timing and ensure customers requirements are met beyond their expectations.

Duties & Responsibilities:

  • Friendly & attentive service including meeting & greeting customers
  • Presentations to be executed to the highest standards
  • Assisting in any enquiries knowledgeable and swiftly
  • Managing the team on shift and delegating tasks
  • Processing payments & redeeming charges
  • Communicating with Senior Managers
  • Set up, preparation & reset of the event space
  • Ensuring Supervisor and team paperwork is completed
  • Assisting other departments where required
  • Any reasonable tasks a Manager requests
  • Being flexible for shifts when requested
  • Adhere to hygiene, grooming & uniform standards at all times
  • Reporting Maintenance
  • Attending weekly operational meeting
  • Ordering specific department requirements
  • Meeting 25% wage turnover

KPI:

  • Maintain high standards and customer satisfaction
  • Zero complaints
Department supervisors & Managers may be delegated the Duty Manager responsibility on top of the daily job. The list below outlines these duties.

Duties & Responsibilities:

  • Ensuring the building is presentable inside & out at all times
  • Ensure the staff are briefed on work for the shift i.e. bookings, function requirements
  • Licensing objectives are followed
  • Ensuring all company policies are followed
  • Ensuring staff & customers are safe
  • Cash/float handling/Banking
  • Security of premises
  • Department open/close procedures are completed
  • Any Sales enquiries are completed
  • H&S of customers and staff

Job Types:
Full-time, Permanent

Salary:
£10.50-£12.00 per hour

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Overtime
  • Weekend availability

Supplemental pay types:

  • Bonus Schemes/ Additional Commission Pay

Ability to commute/relocate:

  • Sheffield, S1 4FS: reliably commute or plan to relocate before starting work (required)

Work authorization:

  • United Kingdom (required), not Tier4 or Student Visa

Work Location:
One location

Job Types:
Full-time, Permanent

Salary:
£10.50-£12.00 per hour

Benefits:

  • Employee discount
  • Flexitime
  • Onsite parking

Schedule:

  • Flexitime
  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Bonus scheme
  • Commission pay
  • Performance bonus

Ability to commute/relocate:

  • Sheffield, S1 4FS: reliably commute or plan to relocate before starting work (required)

Work Location:
In person

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