Helpdesk Operator

2 weeks ago

Cumbernauld, North Lanarkshire, United Kingdom ISS Facility Services Full time

Contract:
Education
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Location: Blantyre, Lanarkshire - G72 0LH
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Hours of work: 20
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Working Pattern: Mon - Fri, 10am-2pm
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Contract Type: Permanent
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Salary: £13.00
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The role requires an adaptive, flexible and can-do approach to the way in which the role interacts with, and delivers across, our diverse service streams and in support of the management on site.
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As Helpdesk Administrator, you will be responsible for the overall administration of the support functions covering Hard, Soft and Security services at site level.
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In this role, you will assist with administrative duties as outlined in the delivery of Hard, Soft and Security service solutions to UWS. In addition, the role may liaise with key stakeholders across both client and contractors and requires a high degree of flexibility in relation to execution of requests.
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ISS is a leading workplace experience and facility management company offering a wide range of tailor-made services for customers throughout the public and private sectors, enabling you to grow your talents as a representative of a people focused, market leading brand.

The Role
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Providing administrative support with payroll and first point of contact for site-based teams for training and payroll queries and the maintenance of relevant systems*:

  • Managing and submitting new starter compliance checks on behalf of sites, maintaining a tracker for auditing purposes:

  • Having an awareness of site budgets and spend against them and identifying variations in spend and investigating:
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Managing supplier account queries and receipting goods on Coupa, and investigating invoices:


  • Preparing and creating a monthly ISS/UWS report*:
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Contributing to improving customer support by actively responding to customer and team queries:


  • Chasing and closing tasks on financial tracker where all jobs are tracked:
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Working proactively to ensure escalated issues are managed professionally, timely and resolved in satisfactory manner*:


  • Providing administrative support to the management team as required*:
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Building and maintaining relationships with internal customers, teams and suppliers, internal and external auditors where applicable

About You
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Create, own and manage personal development plan*:

  • Support the management of the technical team to ensure they are effective and in line with ISS Facility Services policies and procedures*:

  • Ensure that adequately skilled and appropriate resources are available to meet the requirements for maintaining the Services for the Client*:
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Ensure effective communication is in place for all sites ensuring you are involved in any escalation of technical problems/issues*:


  • A high level of attention to detail and process driven*:
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A demonstrated commitment to the on-going success of the business*:


  • Excellent communicator, able to quickly build relationships with others*:
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People person and a team player

The Company
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ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
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Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
*****Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

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