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ICT Support Field Engineer
3 months ago
Job summary
Our Service Operations Team are seeking an ICT Service Operations Centre (SOC) Support Field Engineer to join their team.
Innovate Healthcare Services is a jointventure company of South Warwickshire University NHS Foundation Trust (SWFT)and George Eliot Hospital NHS Trust (GEH).Innovate is a staff ledcompany, with a mission to provide the best technology solutions and support toour Trusts.
Main duties of the job
The successful candidate will be a passionate and dedicated individual who will be responsible for ensuring that we deliver a prompt, efficient and positive ICT service delivery experience for every one of our customers.
The ideal candidate will demonstrate a logical approach to diagnosing and resolving technical faults on supported equipment throughout the organisation.
About us
As a growing company, Innovate has a range of benefits andopportunities to enable individuals to grow and experience a range of newchallenges. Innovate has a commitment to develop staff and provide asupportive work life balance.
At Innovate, we recognise the benefits of transferable skills anda desire to learn. We encourage anyone who is interested in this role to get intouch, even if you do not meet all stated criteria.
Innovate is able to offer NHS Terms and Conditions for staff currently employed within the NHS or within the last 12 months
Please note, we may close this vacancy earlier than the stated closing date if we receive a high number of applications.
Job descriptionJob responsibilities
Provide second-line SOC and Acute support, including the analysis and diagnosis of complex hardware and software problems. Install and configure IT hardware, software, and peripheral devices. Take ownership of customer issues through to resolution. Networking support and troubleshooting, including patching and maintenance of switches and routers. Remotely support end-user estate using industry recognised software. Responsible for the assessment, allocation, replacement, upgrade, and transfer of ICT equipment as appropriate. Contribute to Knowledge Management by ensuring comprehensive system documentation is created /updated using best practice standards. Responsible for the coordination and decommissioning of redundant ICT equipment ensuring the Waste Electrical and Electronic Equipment (WEEE) regulations are adhered to and confidential data is secure prior to disposal. Assist to develop and maintain supporting documentation for service management as defined in the Service Catalogue. Provide advice/guidance where relevant to ICT security and observe all ICT security procedures in the performance of your duties. Respond to changes in priorities that may be required, to adjust/interrupt planned schedules. Mentor junior members of the team and any staff that are seconded to support core team activities. Communicate complicated, difficult to explain ICT issues to non-technical staff/suppliers and associated peer groups. Undertake other duties to meet the changing needs and priorities of the Trust being supported, as determined by the ICT Service Operations Team Leader and in accordance with the grade and nature of the post. Provide temporary cover on the ICT Service Desk in relation to resources for example team meetings, annual leave, as requested by the ICT Team Leader. The post holder will be expected to take responsibility for their own professional development and will be supported to achieve development opportunities as appropriate. The post holder will be available to travel between sites in Warwickshire as and when needed. To provide out of hours technical assistance Person SpecificationWhat we are looking for in our people
Essential
Excellent interpersonal, communication and organisational skills. The ability to work as part of a team. Strong problem-solving skills.Experience
Essential
Substantial proven experience in an ICT technical support environment. Developed and demonstrable skills and knowledge in the following areas: Network Troubleshooting Hardware & Software installation Troubleshooting Active Directory knowledge