Operations Controller

1 week ago


Birmingham, Birmingham, United Kingdom Pertemps Network Group Full time

Job Description:

Become an integral part of our client's team as a Security Operations Controller, specializing in administrative and customer service functions that are crucial
to ensuring the smooth operation and safety of our facilities.
This role offers a competitive salary of £32,000 per annum and requires successful completion of an Enhanced DBS check.

Working Hours:

  • Monday to Friday: 8 am 6 pm
  • Saturday: 10 am 5 pm
  • Sunday: 11 am 4 pm (work one weekend and enjoy two days off)
Rotational Schedule: 23 days of holidays, working 4/5 days out of 7- Commitment to a 7-day operation, involving weekend work
Role Overview: As a Operations Controller, you will focus on the efficient administration of security and fire systems, CCTV monitoring, access control systems operation,


This position operates within a small team, emphasizing the importance of effective communication with staff and customers at all levels.


Key Responsibilities:

  • Administration & Customer Service duties
  • Monitor CCTV and operate access control systems.
  • Handle cash transactions and maintain payment records.
  • Respond promptly to all incidents or operational requirements, regardless of time or personal inconvenience.
  • Possess a valid driving license for potential interactions with law enforcement agencies and regulatory bodies.
  • Demonstrate strong attention to detail and IT literacy.
  • Uphold security awareness and operate within strict protocols.
  • Maintain a calm and polite demeanor when dealing with customers, whether in person or over the phone.
  • Drive enthusiasm for the business's growth and contribute to maintaining and improving current service levels.

Additional Information:

Working Environment:
Operate in a supportive and growth-focused atmosphere

Service Enhancement:

Play a pivotal role in maintaining and elevating service levels

Business Growth:

Actively contribute to the continuous growth of our business

Flexibility:

Must be adaptable to a rotating schedule and committed to maintaining high service standards.
This role demands dedication, adaptability to a rotational schedule, and a commitment to maintaining exceptional service levels.

If you possess a passion for security, customer service, and are driven to contribute to our business's growth, we encourage you to apply.

Join us on the forefront of ensuring operational excellence and customer satisfaction.

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