Host/restaurant Reservationist

2 weeks ago


London, Greater London, United Kingdom Burger & Lobster Full time

Calling all pioneers and mavericks:
find your tribe at B&L. Join us on our journey to become world leaders in lobsters and pioneers in burgers.

If you have unbounded creativity, shared enthusiasm and pure expertise then reach out; we're confident that by working together, a truly extraordinary union can be born.


Hosts are the face of our restaurant; our hosts are responsible for delivering exceptional service and welcoming each and every one of our guests to our restaurants like it's their home.


Duties:

  • Welcoming and seating our guests at their tables providing the correct menus
  • Building and maintaining rapport with our guests where appropriate
  • Complete the restaurant table layout
  • Communicating with managers, front of house and kitchen colleagues
  • Work as a team to prepare table plans to ensure maximum turnover
  • Monitor and control the table rotation to achieve a smooth flowing service within our busy environment
  • Having the ability to work under pressure and think on your feet
  • Taking guest feedback
  • Provide accurate wait times and monitor/organise waiting lists
  • Coordinate with wait staff about available seating options
  • Maintain a clean and organised reception area at all time
  • Cater to guests who require extra attention (e.g. children, elderly)
  • Answer incoming calls and address customers' queries
  • Greet customers upon their departure with a warm smile

What's in it for you?

  • Competitive hourly rate from £14.82 to £15.22 (inclusive of noncontractual tronc)
  • 50% team discount hope you like lobsters.
  • Working a bank holiday?
  • We've got you—double pay
  • Starting a family? Access Maternity, Paternity or Shared Parental Leave.
  • Birthday off? Duvet day?
  • For sure. An extra day of annual leave alongside 5.6 weeks holiday.
  • Pension scheme the older you will thank you.
  • Need flexibility? Let's make it happen.
  • Your restaurant, your success. Quarterly bonuses for management teams.
  • Want to run your very own Burger & Lobster? we grow our own. 67% of our GMs are homegrown, and 100% of our Head Chefs.
  • Need help? We partner with Hospitality Action to support you when you need it.
  • Hungry? free meals when you're working.

Who we are:

Food innovation and team member education are what makes us tick. And our utter obsession with all things burgers and lobsters makes it easy.

With a heart for provenance and the drive to continually source only the highest quality ingredients around, whether that's our food or team members, our recipe is simple:
source the best, treat it with respect and have a great time along the way.

You'll need to be:

  • Give an awardwinning welcome to each of our guests
  • Able to deliver exceptional service
  • See hospitality as a career, not just a job
  • Can play well with others, after all, we're all one big team
  • Able to cope well in a fastpaced restaurant environment
- you'll have done this before


Please note that due to the nature of the industry, you will be required to work on a shift basis on a rota basis.

All applicants will be required to prove that they are legally allowed to work in the United Kingdom.

INDFOH

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