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Customer Services Advisor 1

3 months ago

Motherwell, North Lanarkshire, United Kingdom Foundever Full time

About Us

Job Summary
Your working life is how you spend a large proportion of your time.

Why not spend it realising your potential? At
Foundever we focus on
you and with your drive, we look to
create your best moments.

Would you like to be a part of a new opportunity, working for the UK's biggest health provider as an inbound customer service advisor?
This is a telephone customer service-based role with
Foundever in Maxim Park and your duties will include:

  • Dealing with inbound / outbound calls in a quick and timely manner
  • Take ownership of any challenging calls and use appropriate methods to resolve
  • Attention to detail accurately recording and updating client systems
  • Manage and protect customer information, in line with GDPR
  • Proactively keep knowledge up to date using online approved training resources in line with campaign needs

We can offer you:

  • Full time position in office (37.5 hours per week)
  • Paid Training
- £10.90 per hour paid weekly

  • 3 month
- temporary contract/ possible permanent in future

If you don't have experience, don't worry We are very experienced at providing very specific training.

All we ask is that you have a passion for helping people and are able to talk on the phone.

Computer literacy is also necessary and we do operate in a call centre environment and work 37.5 hours over 7 days, so will need to be flexible.


At Foundever, we believe that small moments can have a big impact on your work experiences, customers, teams, and friends. By creating positive moments for each other, you can make a difference and improve your experience.

Whether you are here for months or years, we want you to remember the good feelings and benefits you gained from your experience. We hope you look back and feel that Foundever was a highlight in your career.

Job Types:
Full-time, Temporary contract

Contract length: 3 months

Salary:
£10.90 per hour

Benefits:

  • Casual dress
  • Employee discount
  • Onsite parking

Ability to commute/relocate:

  • Motherwell, ML1 4WQ: reliably commute or plan to relocate before starting work (required)

Application question(s):

Work Location:
In person

Expected start date:
March 6th 2024

Primary Job Responsibilities

  • Book/cancel/amend Vaccination Appointments
  • Inbound phone role
  • Find nearest Test Centre for Customer
  • Help with technical issues online

Skills/Knowledge/Abilities

  • Call Center experience a plus

Education

Experience Target

  • Answers inbound calls within guidelines/goals established by the client and management. Consistently achieves call quality score goals in order to meet client and customer satisfaction goals.
**Specialized Certifications