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Customer Service Consultant

3 months ago

Holt, Wiltshire, United Kingdom Blue Sky Leisure Full time

Job Title:
Customer Service Consultant (Owner Services)

Salary:
£12.77 per hour

Contract Type:
Full Time (up to 37.5 hours)

Hours/Shift Pattern:37.5 hours per week, including weekends


Are you looking for a varied service and administrative position? Would you love the opportunity to work in a stunning environment surrounded by nature? We are looking for someone to support the Owner Services team to ensure that the business operates smoothly and we can provide an excellent service to our valued owners.


Why we need you...


We are looking for someone with a keen eye for detail, who loves organising and prides themselves in being able to dot the i's and cross the t's.


The role will involve interaction with Holiday Homeowners, Guests and colleagues so excellent communication skills together with a passion for delivering an exceptional customer service is important to us.

This role will be supporting the Owner Services team by answering owner queries, ensuring all administrative tasks are completed correctly and in a timely manner.


What you'll do...
As part of the owner services team you will have the responsibility for:

  • Keeping owner files up to date
  • Internal Customer Database
  • Ensuring Holiday Homes are compliant by keeping gas and electrical certification records updated
  • Being the first point of contact for Owner enquiries and requests
  • Ensure all aftersales issues from Holiday Homeowners are dealt with in a timely, efficient manner
  • Provide key administrative support to the Sales team when required
  • Assist with ad hoc owners events both on and off Park.
  • Support with Plot compliance issues
  • Ensure the department is maintained to the highest standards at all times
  • Data management
  • Liaise with other departments on a regular basis
  • Answering telephone calls and queries
  • Handling incoming and outgoing mail, including responding to correspondence from Holiday Homeowners and Team Members
  • General administrative and office duties as required
This is not an exhaustive list and as we are a small team you may be asked to assist with other

What experience you'll bring...

  • Solid administrative experience
  • Customer service or reception skills
  • Experience of working in a busy environment working to tight deadlines
  • Experience of prioritising tasks

What skills you'll bring...

  • Competent with Microsoft systems including Teams, Outlook, Excel & Word
  • Excellent customer service and organisational skills
  • An eye for detail
  • Efficient and accurate record keeping
  • Confidence in dealing with all stakeholders both internal and external with great interpersonal skills
  • Commitment to high standards of confidentiality

Pay:
£12.77 per hour

Benefits:

  • Company pension
  • Discounted or free food
  • Employee discount
  • Free parking
  • Gym membership
  • Onsite gym
  • Onsite parking

Schedule:

  • Holidays
  • Monday to Friday
  • Weekend availability

Work Location:
In person

Application deadline: 31/05/2024