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Customer Experience Advisor

3 months ago

York, York City, United Kingdom Lloyd Motor Group Full time
Lloyd Motor Group have a new and exciting opportunity for a
Customer Experience Advisor to join our team.


This is an exciting time as we are forming one collaborative customer experience team based at Lloyd Jaguar Land Rover in York.

The team will oversee all outbound and inbound calls to our customers who require an MOT, Service or Health check on their vehicle.


After customer service training, we will equip you with the knowledge and skills to deliver first-class customer service on every call.

Full training will be provided around customer bookings, upselling our products and using various software tools.

We are looking for people with passion and integrity, the ability to manage multiple customers, and excellent communication skills.

You don't need recent Contact Centre or customer service experience, just the ability to want to learn and represent a luxury brand to a high standard.

This is an exciting time to join a brand-new growing Contact centre with a flexible hybrid working role.

Main Duties would include:

  • To promote Service Plans and Extended Warrnaties to applicable customers and new service customers as a retention tool
  • Supports the Service Manager and team to meet objectives
  • Monitor work mix from bookings to aim to achieve 20% Internal, 20% Warranty and 60% Retail work mix
  • Works with colleagues across the Dealership to investigate and resolve customer complaints

Salary:
£22,000 Basic Per Annum and £28,000 OTE Per Annum

Hours:
Monday-Friday, 8:30am-5:30pm (3 days in the office, 2 days working from home)

Location:

The role represents the whole of Lloyd Motor Group; however, you will be based at Lloyd Land Rover in York.



About Lloyd Motor Group
Founded in 1976, Lloyd Motor Group has supported drivers for nearly half a century.


As a trusted partner to BMW, MINI, Jaguar, Land Rover, Kia, Volvo, INEOS, BMW Motorrad and Honda Motorcycles, we have built lasting relationships with the world's leading automotive brands.


Equipped with a wealth of knowledge and expertise, our team of dedicated industry professionals are market leaders in supporting customers with their vehicle needs.


The company is family-owned and now employs over 1,100 people, all dedicated to providing exceptional service standards and attention to detail on which we have built our reputation.


Rewards and Benefits:

As well as a competitive salary and a, we offer the following benefits:

  • 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday.
  • Hybrid working.
  • Healthcare cash plan.
  • Employee vehiclediscount schemes.
  • Highstreet discounts.
  • Childcare vouchers.
  • Cycle to work scheme.
  • Eyecare vouchers.
  • Free flu jabs.
  • Internal and manufacturer training.