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Customer Services Coordinator

4 months ago

London, Greater London, United Kingdom Birkbeck, University of London Full time

Salary range
£28,728 rising to £32,096 per annum

Contract type
Fixed term

Mode
Full time

Grade
4

Business Unit
Facilities

Closing date for applicants
15-May-2023

Ref No
1550

This is a fixed term, full time appointment until 05 July 2024.

Are you a customer service professional with an excellent interpersonal and problem-solving skills with flexible availability?


As the first point of contact you will provide a welcoming, supportive and well-informed service to staff, students and visitors to the College.


Working as part of a team or by yourself, you will be able to demonstrate good customer care and possess the ability to assess problems quickly and be able to come up with practical solutions.

You will be the first point of contact for all inquiries and in case of emergencies.


You will deal with a wide range of queries, either face to face, or by telephone (including transferring to appropriate contacts elsewhere) and assisting in the resolution of problems.

You will liaise with Schools, Estates, Facilities, ITS, Room Bookings to ensure that the information i.e.

room bookings, courses and services is readily available to assist current and prospective students, staff, visitors and members of the public.

You will require strong administrative skills, the ability to multitask with good organisational skills.

In order to be successful in this role, you will:

  • Have significant, recent experience of delivering high quality front of house customer service / reception service.
  • Have good knowledge of health and safety legislation and procedures and, preferably, possess a certificate in Delivering Service Excellence.
  • Be dynamic with a 'can do' attitude, enthusiastic, outgoing, a great communicator and listener and an excellent team player.
  • Have flexible availability, as the shift pattern includes morning and afternoon shift during weekdays and long shifts at the weekends on a rotational basis.

Remuneration:


Grade 4 of the College's London Pay Scale which is £28,728 rising to £32,096 per annum which includes a consolidated Weighting/Allowance which applies only to staff whose normal contractual place of work is in the London area.


Enquiries:

  • Birkbeck offers a competitive salary and pension scheme, 31 days paid leave, flexible working arrangements and some of the most generous benefits in the HE sector, all while being located right in the heart of Central London._
  • We welcome applicants from all sections of the community. The College is committed to improving the gender and cultural diversity of its workforce, holding an Athena SWAN award, operating Disability Confident & Mindful Employer schemes_