Intensive Housing Management Officer

2 weeks ago


Birmingham, Birmingham, United Kingdom Trident Group Full time
Intensive Housing Management Officer

REF/ 29980

£22,400.40 per annum

37.5 hours per week


Trident Group has over 60 years' experience of delivering homes, services and innovation for up to 8,000 people in over 3,400 homes in some of the most disadvantaged communities in the Midlands.

It employs more than 850 staff, works with many volunteers and provides training places and apprenticeships as part of the employment package.

The Group has an annual turnover of more than £34m and owns assets close to £186m.

The Group consists of;

  • Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
  • Trident Reach, which is a registered care and support charity providing services to those who are homeless or at risk of homelessness, and those who have been victims of domestic abuse across all age groups across the Midlands.

About the role
To provide a customer focused housing service provision and deliver a day-to-day housing management service across supported accommodation.

This includes working in partnership with both internal and external teams to be accountable for monitoring and managing the service.


Key Responsibilities:

  • Daily monitoring of lease and service level agreements with partner agencies
  • Ensuring occupancy, rent collection and arrears targets are met through the lettings and refurbishments of properties
  • Providing practical housing assistance and information to customers when entering the service and throughout their involvement with the service
  • Adhering and assisting in the management of the schemes allocations procedure
  • Monitoring and meeting relevant health and safety standards in properties
  • Monitoring both the delivery of reactive repairs and planned maintenance across the properties, ensuring it is of a high standard and is cost effective
  • Promote and encourage a high level of customer involvement, consultation and communication relating to housing management policy formulation and service delivery
  • Undertaking daytoday housing management duties, including the maintenance of high standards of cleanliness within services, preparation of rooms and site inspections
  • Monitoring and reducing issues of antisocial behaviour within services
  • Clearly communicating tenant responsibilities and tenancy compliance
  • Working with colleagues to maintain good links with the local neighbourhood.
  • Effectively interpreting financial information relating to rents, charges and contracts

About You

  • A working knowledge of legislation in regard to Supporting People
  • Experience of working with a wide range of vulnerable clients
  • Experience of keeping accurate and compliant records
  • Experience of housing management duties
  • Experience of liaison with agencies/ partner organisations
  • Reliable and punctual
  • Ability to maintain confidentiality
  • Use of initiative
  • Flexible
  • Creative
  • Strong interpersonal skills
  • Excellent communication skills
  • High level of professional integrity
  • Person centred approach
  • Accurate
  • Methodical

Applying


All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.



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