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Head of Home Ownership

3 months ago

Surrey, United Kingdom PA Housing Full time

A little bit about what we are looking for...
A leadership role focused on delivering operational performance in compliance with legislation and aligned to organisational strategy and standards. This role is about ensuring legislative compliance manging risks whilst completing root cause analysis to strive for constant improvement and service excellence. As a senior role with technical knowledge and experience there will also be a focus on influencing the strategic direction of the service based on the operational and legislative environment

We embrace the future of work with our hybrid working model, offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately 2-3 days per week in the office with the remainder being from the comfort of your own home. However bear in mind during your probation and training, we may request more office presence to ensure you feel fully supported and equipped for success. Your well-being and confidence in your role are paramount to us, and we're committed to providing the flexibility you need to excel. Of course if you'd prefer to be in the office more, then that is completely fine with us too

As part of our commitment to promoting work-life balance, we offer an optional 9-day fortnight scheme*. With this arrangement, you have the opportunity to compress your hours into nine days, allowing you to enjoy a bonus day off every fortnight. It's our way of empowering you to achieve greater flexibility and recharge, helping you be your best self.

Your responsibilities...

  • Provide leadership, direction, support, and vision to the Home Ownership team, including resident managers, setting, and maintaining a culture of high performing customer focused service and team working.
  • Lead on complex legal cases of repossession, forfeiture, illegal sub-letting, lodgers, and breaches of the lease.
  • Ensure all legal advice is received as and when required to support the business need where homeownership residents are involved or as and when the business requires E.G Section 48 Notices
  • Liaise with Fire Safety team on major works, Cladding issues, FRA requests from Third Parties and/ or any other relevant fire safety issues
  • Ensure the Section 20 consultation process on behalf of PA is carried out to meet all compliancy regulations. The co-ordinator will be responsible for identifying and seeking resolution for any barriers in relation to the process.

We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert.

Our ideal candidate...

  • To hold a minimum of 2 years' experience within a customer service environment in housing, public service organisation, charity, or other similar profession where external customers are at the heart of what they do.
  • Relevant management qualification
  • Knowledge of Leasehold services, specifically Section 20
  • Chartered Member of the Chartered Institute of Housing

AGENCIES: We know where you are if we need your support so please do not contact us.

To apply for this role please click on the apply button or for any enquiries please email

* please note this is a non contractual benefit and may be subject to change