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Portfolio Delivery Lead
3 months ago
Where the job is based: hybrid (home-based & working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ
Who we are:
Dive into a world where technology meets innovation. At Kerv Digital, we're not just another tech company. We're the problem solvers, the magicians who transform complex challenges into seamless digital experiences. Utilising a powerful blend of Power Platform, DevOps, Data experiences, and Software Engineering, we create business solutions that truly resonate with our clients while driving extreme value
With our roots planted in Birmingham and branches spreading across the globe from London to Bangalore, we're a proud member of the Kerv Group - a dynamic £112m revenue technology consultancy leader with a dedicated team of over 700 professionals, partnering with 800+ sector leaders.
People come first always. We are incredibly proud of our unparalleled work culture. Not just words on paper, we wear our "Great Place to Work" certifications from the UK and India like badges of honour. Immerse yourself in an ocean of opportunities in an atmosphere that celebrates collaboration. Sharpen your prowess with a global multi-discipline team and be guided by the industry's most forward-thinking leaders.
Who we are looking for:
To support our continued growth, Kerv Digital has a Client Services layer within our management structure with a focus by market sector, providing direct senior leadership at an operational level with a broad remit to deliver successful outcomes for our clients and our people.
Our Directors of Client Services effectively act as Managing Directors within their sector, working closely with their equivalent Sales and Technical counterparts.
As a Portfolio Delivery Lead within Public Sector, you are a capable and experienced professional who is comfortable working in complex environments, across a variety of projects and activities simultaneously. You will be someone who firmly believes in the value of delivering positive, impactful change to our customers, to meet short term priorities and deliver long term growth and innovation.
You will have previous experience in SDLC/digital transformation within the public sector in a senior client-facing role with some commercial responsibility.
Reporting into the Client Service Director for the sector, Portfolio Delivery leads provide operational, commercial, sales and delivery support across all sector projects. You will support the client relationships and delivery of the portfolio in your respective area in order to meet objectives and ensuring client satisfaction, whilst considering costs and practical challenges. This role will help us to further develop our strategy and practices and, under the direction of the sector management team, you will contribute to, help implement strategy to improve all aspects of service delivery and internal efficiency.
In this role you will be a supporting point of escalation for project leadership teams, our customers and other internal departments within Kerv Digital. You will also support the Sales Team with winning new business, whilst working with other areas of the business to improve and implement new processes to help growth, delivery effectiveness and implement changes that can strengthen our relationship with our clients.
You will be ambitious and seeking to progress to CSD for a sector as we grow our business in the coming years.
Overall this a varied and rewarding role and you'll need to be adept and comfortable in switching between delivery/operational, sales/marketing, commercial and strategic responsibilities as priorities determine, at and energetic pace. Responsibilities
Delivery Management & Operations
• Collaborate with internal functional and support teams to meet client needs
• Act as an initial escalation point for client(s) in the sector and actively manage sector and client portfolio(s) risks
• Ensure governance frameworks within projects are being upheld to ensure effective decision making and pace of delivery
• Join the dots between projects for the same client(s) and across clients
• Be capable of covering senior delivery/project/programme management roles at up to 50% allocation
• Work with Heads of Departments to forecast resources and skills needs for upcoming and current projects or new services to evolve the organisation and deliver strategic gains
• Manage cost-of-delivery, resource utilisation and billability for client portfolio(s) against target
• Influence, engage and negotiate with multiple stakeholders with a high level of interpersonal, advocacy, and communication skills
• Undertake various activities to support our partnership with Microsoft
• Gain and maintain a comprehensive understanding of existing capabilities and designing innovative solutions to new opportunities
• Support the organisation's response to bids (RFI / RFPs) and regular client reporting in support of all client service, relationship management and business development efforts
• Support production of monthly revenue, margin, utilisation and qualitative reports, developing plans to ensure financial and client commitments are met
• Offer advice to clients on products or services
• Ensure forecasting and actuals information are accurate on a weekly basis, and variance between them at month/quarter/annual is known and understood
• Ensure that all commercial/legal documentation is in place within all projects
Other
• Support successful delivery of all projects within the sector's portfolio of work and maintain focus on getting the right outcome for both our clients and Kerv Digital
• Participate in and support wider Kerv Group projects, activities and initiatives when requested
• Participate in the shaping and implantation of strategy for the sector
• Other tasks as reasonably requested
Required Skills and Experience:
• Strong initiative and analytical ability plus capacity to work well under pressure while maintaining good attitude
• High levels of business and financial acumen with an understanding of company strategy, operating environment and business objectives
• Handling client escalations and ensuring successful outcomes
• Successfully delivered a number of large, complex client related programmes
• Experience planning/forecasting and managing budgets
• Demonstrates an understanding of strategic issues impacting relevant industries
• Have a good working understanding of current, new & emerging technologies
• Customer Service; Service Management; Relationship Management
• Strong negotiation and influencing skills
• The ability to communicate confidently – both through speaking and writing – with colleagues and clients from all levels of an organisation
• Self-motivation and strong completer-finisher mentality
• Great organisation skills; both your own and developing other team members
We are also looking for people that fit how we work, which is something like;
• happiest working under their own direction, but fully supported when needed
• an obvious attention to detail, we want you to obsess about the little things
• an escalation handler, able to achieve win-win outcomes by utilising the skills across the team
• ability to work effectively with remote teams in India and South Africa
• ability to work flexibly to deliver on-time to tight timescales
What we can do for you:
We're a transparent, honest and fiercely equal employer that believes completely in providing the best possible work experience for our employees:
Real Flexibility – we're a family first organisation, and if the work gets done, you can work when and wherever you want. A healthy approach for most of our teams seems to be splitting three ways between home, customer sites and the office.
Awesome Environment – all of our employees will tell you that we foster an easy going environment, are experts at what we do and care deeply about what we work on, and the company was started specifically to find a way for people to take more enjoyment from their work.
Interesting Work – these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not-for-profits to transform how they leverage technology, working with public bodies to shape digital services and working with top tier private entities to bring genuinely new and meaningful products and services to market.
Great Benefits – all the usual suspects and then some. Some highlights include our choose-your-own tech approach to end-user devices, well stocked cupboards with tasty goodies (we're a food first company too), excellent professional development support including frequent in-house training for tech. you can't get trained on anywhere else and private healthcare. Full disclosure; some benefits can only be provided after probation.
Recognition & Growth – Recognized as a 'Great Place to Work' in both the UK and India, our commitment to excellence goes beyond our products and services. Our culture is a testament to the dedicated technologists who work tirelessly to drive our vision forward. Being a part of Kerv Digital means embracing a culture of innovation, collaboration, and mutual respect. Our teams in the UK and India thrive in an atmosphere that promotes continuous learning and growth.
Join us at Kerv Digital, where we don't just build groundbreaking technology - we build future.
Don't take our word for it though, check out our impartial Glass Door reviews
More on equality:
At Kerv, we're building something special and we're building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.
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Do you have the right to work in the UK? (Please only apply if you have, we cannot provide sponsorship for this role) * * Yes, I agree
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