Sam's F&B Assistant

2 weeks ago

Sutton Coldfield, Birmingham, United Kingdom The Belfry Hotel & Resort Full time

The Belfry Hotel & Resort is an
award-winning hotel, home to 300+ luxurious bedrooms and suites, several
restaurants and bars, events and meetings spaces, a leisure club and spa. Our
three golf courses, including The Brabazon, are recognised as world-class, and
home to this year's Betfred British Masters. Whether you're drawn to our iconic
golf courses, the serenity of the spa, the excitement of guest services, or our
behind-the-scenes operations, there's a place for you in our vibrant team.

We are writing a new and exciting
chapter in the history of The Belfry. A major expansion and renovation project has
begun at our resort, due for completion in Autumn 2025. With a substantial
investment in excess of £80 million, we are enriching our resort including the
addition of a new event space, The Masters Suite, 149 extra bedrooms, a state-of-the-art
leisure club, and much more.

We believe in taking care of our team just as much as
we do our guests. That's why we were named in the 2024 Caterer's Top 30 Best
Places to Work, as well as Springboard's 2024 Best Employer. So, join us on our
journey as we unveil a new and unparalleled resort.

Sam's Clubhouse


Overlooking our stunning PGA golf course, our high-volume sports bar,
Sam's Clubhouse, is the perfect place to relax after a day's golfing. This bar
is busy all day, serving breakfast, lunch, and dinner. We have a large outside terrace and bar and
we have recently introduced Shuttle Board.

The menu in Sam's Club House is a mixture of clubhouse classics and
Belfry touches from sharing boards, burgers, and buckets of wings to wraps,
pies and catch of the day... In summer season the outside patio and bar opens and
can provide dining options for up to 250 guests at any time and approximately
500 covers per day.

Salary

The on target earning potential
for this role is £ £12.24 hourly rate, compromising of a base hourly
rate of £ £11.44 plus a qualified estimate of £0.80 gratuities per hour

About the role

This role will be based in our
golf course halfway house and will be mainly day time shifts, but will include
weekends.

As a food and beverage assistant,
your duties include all those of a waiter or bartender:

·
To
welcome all guests a polite and friendly manner

·
To
deliver a great experience from beginning to end

·
To
confidently talk about our menus, offer upsells and enthusiastically

·
To take
orders from our guests and proactively ensure that all of their needs are met

·
Cleaning
and good hygiene practices are a large part of this role

·
To be
able to work across all areas within Sam's and the Driving range.

·
To work
across any of the outlets that are in need of assistance to ensure the smooth
running of the resort as a whole.



About you

The Ideal
candidate will have experience3 working within a busy restaurant, but this is
not essential as we have a great team that will train you give you all of the
skills you need to be successful. If you do have previous experience that's
great, we will take your skills and elevate them in a department where you feel
you would be the best fit. For all of our future employees our requirements
are...

o
You are
passionate about delivering a fantastic service to our guests

o
You enjoy
engaging in conversation, talking about our products and the resort

o
You are a
natural when it comes to up- selling.

o
You are
outgoing and enthusiastic

o
You have
a can-do attitude and are proactive

o
You are
willing to go above and beyond

o You are willing to work
individually and as part of a team.

Belfry
Benefits


Learning
& Development

We
inspire and develop our team through on-the-job coaching & mentoring,
in-house training and provide access to our online learning platform, The
Belfry Campus. We offer apprenticeships in a host of subjects delivering
nationally recognised qualifications to help advance careers, and our LEAD
development programme empowers and inspires our teams to grow from Team Member
through to Executive roles. We aim to promote internally where possible,
nurture ambition and ensure all our team looking to progress have development
plans in place, to support you to achieve your potential.

Wellness

We
prioritise your wellbeing with discounted gym memberships and wellness
programmes for personal growth. Partnering with The Burnt Chef Project, we
offer mental health support and access to funded counselling. Our healthcare
schemes include life assurance, 24-hour GP services, and health cash-plans,
while our Menopause Support programme provides tailored assistance. With
Wagestream access, you can easily track earnings, manage savings, and access
wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports
sustainable travel for environmental and team wellbeing.

Showing our
appreciation

We
appreciate our team with our annual Belfry Awards, long service recognition,
and extra holidays for loyalty and team events. Enjoy discounts at our resort's
restaurants, bars, spa, and golf, for you and your friends & family. Access
to Perkbox provides discounts & vouchers for everyday use plus on the spot
rewards for your hard work. We provide free parking, a subsidised taxi service,
and complimentary meals during shifts.

Making a
difference

We are
committed to sustainability and are proud of our Silver Award from Green
Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands,
prioritises giving back to our local community and protecting wildlife. We
integrate ESG into everything we do, from charity initiatives, raising over
£20,000 last year, to golf course maintenance. We track charitable work at
personal, departmental, and resort-wide levels to showcase our community
contributions.

Our Values

Working
here is more than 'just a job': we are a community that values each
individual's contribution and growth, whilst supporting each other's success -
regardless of department or role. Our Belfry Beliefs – Make a Difference, Own
Our Actions, Better Together, and Deliver Every Day – aren't just words;
they're the foundation of our culture and the essence of who we are.

If you're
seeking a place where you can contribute, grow, and have a lasting impact –
then the Belfry Hotel & Resort is the place for you.

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