Customer Service Advisor

2 weeks ago


Exeter, Devon, United Kingdom Indie Recruitment Limited Full time

My client is looking for a couple of Customer Service Advisor's to join their friendly and dynamic team based on the outskirts of Exeter this is a great opportunity to work with a fantastic and well established business.


Key responsibilities

  • Provide advice and information to customers and staff as the first point of contact, putting customers first and building trust.
  • Identify the best solutions for each customer that will also create value for the Company and actively develop the brand.
  • Process bookings, invoices and payments using the Company systems and procedures.
  • Collate and input information onto database/spreadsheets as required.
  • Support and develop our network of subcontractors along with delivering excellent service.
  • Maintain records; produce accurate documentation, regular statistical information and reports.
  • Deal effectively with customer complaints, resolving them to the customers' satisfaction.

Benefits

  • 25 days annual leave, rising to 27 days after 2 years and 30 days after 5 years service
  • Staff events
  • Life insurance
  • Cycle to work scheme Free Employee assistance programme
  • Onsite parking
- £50 Birthday Voucher, £100 on special birthdays

Job Types:
Full-time, Permanent

Pay:
£25,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Cycle to work scheme
  • Free parking
  • Life insurance
  • Onsite parking
  • Paid volunteer time

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Performance bonus

Experience:

  • Customer service: 1 year (preferred)

Work Location:
In person

Application deadline: 08/05/2024

Reference ID:
CSAApril2024

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