Customer Service Executive
6 days ago
Our client are a multinational FMCG brand who due to growth are now looking for a Customer Service Executive to join them on a permanent basis.
Key Responsibilities:
- Manage and monitor orders through the invoice cycle for all assigned orders.
- Manage customer needs with a strong sense of urgency.
- Ensure timely execution of objectives and priorities within assigned responsibilities.
- Participate in the timely closure to crossdepartment issues; uses workflow and decision matrix to
- Execute daily department reporting according to schedule.
- Achieve on time metric for export documentation packets.
- Maintain accurate customer and country required documentation checklist.
- Work in Microsoft Excel and Word to build certificates for export document packets
- Respond efficiently and effectively to internal and external customer correspondence through
- Track and document the completion of Export Documentation for all UK Export Orders.
Experience:
- Bachelor's degree plus 1 year of customer service, operations management, supply chain logistics or finance experience reflecting increasing levels of responsibility; OR High School diploma or GED plus 4 years of customer service, operations management, supplychain logistics or finance experience reflecting increasing levels of responsibility.
- SAP experience preferred
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