Current jobs related to Customer Service Administrator - Colchester, Essex - Sportsafe UK Limited
-
Customer Service Coordinator
2 days ago
Colchester, Essex, United Kingdom Reed Full timeCustomer Service Administrator RoleReed Business Support in Colchester is seeking a skilled Customer Service Administrator to join their team. As a key member of the sales team, you will play a vital role in supporting the sales force and contributing to the organization's growth.Key Responsibilities:Process high volumes of product orders with accuracy and...
-
Customer Service Coordinator
2 days ago
Colchester, Essex, United Kingdom Reed Full timeCustomer Service Administrator RoleReed Business Support in Colchester is seeking a skilled Customer Service Administrator to join their team. As a key member of the sales team, you will play a vital role in supporting the sales force and contributing to the organization's growth.Key Responsibilities:Process high volumes of product orders with accuracy and...
-
Customer Service Coordinator
6 days ago
Colchester, Essex, United Kingdom Reed Full timeCustomer Service Administrator OpportunityReed Business Support in Colchester is seeking a skilled Customer Service Administrator to join their team. As a key member of the sales team, you will play a vital role in supporting the sales force and ensuring seamless customer interactions.Key Responsibilities:Process high volumes of product orders with accuracy...
-
Customer Service Coordinator
6 days ago
Colchester, Essex, United Kingdom Reed Full timeCustomer Service Administrator OpportunityReed Business Support in Colchester is seeking a skilled Customer Service Administrator to join their team. As a key member of the sales team, you will play a vital role in supporting the sales force and ensuring seamless customer interactions.Key Responsibilities:Process high volumes of product orders with accuracy...
-
Customer Service Coordinator
4 days ago
Colchester, Essex, United Kingdom Reed Full timeCustomer Service Administrator RoleReed Business Support in Colchester is seeking a skilled Customer Service Administrator to join their team. As a key member of the sales team, you will play a vital role in supporting the sales force and contributing to the organization's growth.Key Responsibilities:Process high volumes of product orders with accuracy and...
-
Customer Service Coordinator
4 days ago
Colchester, Essex, United Kingdom Reed Full timeCustomer Service Administrator RoleReed Business Support in Colchester is seeking a skilled Customer Service Administrator to join their team. As a key member of the sales team, you will play a vital role in supporting the sales force and contributing to the organization's growth.Key Responsibilities:Process high volumes of product orders with accuracy and...
-
Customer Service Representative
2 weeks ago
Colchester, Essex, United Kingdom Select Service Partner UK Ltd Full time £11About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Team Member at Cafe Local, Colchester Station. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our customers.Key ResponsibilitiesProvide outstanding customer...
-
Customer Service Representative
2 weeks ago
Colchester, Essex, United Kingdom Select Service Partner UK Ltd Full time £11About UsSelect Service Partner UK Ltd is a leading provider of food and beverage services in the UK. We are passionate about delivering exceptional customer experiences and creating a welcoming environment for our customers.Job SummaryWe are seeking a highly motivated and customer-focused Team Member to join our dynamic team. As a Team Member, you will be...
-
Customer Service Coordinator
7 days ago
Colchester, Essex, United Kingdom Reed Full timeCustomer Service Administrator RoleWe are seeking a highly organized and communicative Customer Service Administrator to join our team at Reed Business Support in Colchester.Key Responsibilities:Process a high volume of product orders efficiently and accurately.Verify prices and contracts are up-to-date to ensure seamless sales operations.Provide exceptional...
-
Customer Service Coordinator
7 days ago
Colchester, Essex, United Kingdom Reed Full timeCustomer Service Administrator RoleWe are seeking a highly organized and communicative Customer Service Administrator to join our team at Reed Business Support in Colchester.Key Responsibilities:Process a high volume of product orders efficiently and accurately.Verify prices and contracts are up-to-date to ensure seamless sales operations.Provide exceptional...
-
Financial Services Coordinator
3 days ago
Colchester, Essex, United Kingdom Service Service Employment Agency Limited Full timeJob Title: Financial Services AdministratorWe are seeking an experienced Financial Services Administrator to join our team at Service Service Employment Agency Limited.About the RoleThe successful candidate will be responsible for providing administrative support to our Independent Financial Advisers, ensuring the smooth operation of our financial services...
-
Financial Services Coordinator
3 days ago
Colchester, Essex, United Kingdom Service Service Employment Agency Limited Full timeJob Title: Financial Services AdministratorWe are seeking an experienced Financial Services Administrator to join our team at Service Service Employment Agency Limited.About the RoleThe successful candidate will be responsible for providing administrative support to our Independent Financial Advisers, ensuring the smooth operation of our financial services...
-
Financial Services Coordinator
1 day ago
Colchester, Essex, United Kingdom Service Service Employment Agency Limited Full timeJob Title: Financial Services AdministratorWe are seeking an experienced Financial Services Administrator to join our team at Service Service Employment Agency Limited.About the Role:The successful candidate will be responsible for providing administrative support to our Independent Financial Advisers, ensuring the smooth operation of our financial services...
-
Financial Services Coordinator
1 day ago
Colchester, Essex, United Kingdom Service Service Employment Agency Limited Full timeJob Title: Financial Services AdministratorWe are seeking an experienced Financial Services Administrator to join our team at Service Service Employment Agency Limited.About the Role:The successful candidate will be responsible for providing administrative support to our Independent Financial Advisers, ensuring the smooth operation of our financial services...
-
Financial Services Coordinator
2 hours ago
Colchester, Essex, United Kingdom Service Service Employment Agency Limited Full timeJob Title: Financial Services AdministratorWe are seeking an experienced Financial Services Administrator to join our team at Service Service Employment Agency Limited.About the RoleThe successful candidate will be responsible for providing administrative support to our Independent Financial Advisers, ensuring the smooth operation of our financial services...
-
Financial Services Coordinator
20 minutes ago
Colchester, Essex, United Kingdom Service Service Employment Agency Limited Full timeJob Title: Financial Services AdministratorWe are seeking an experienced Financial Services Administrator to join our team at Service Service Employment Agency Limited.About the RoleThe successful candidate will be responsible for providing administrative support to our Independent Financial Advisers, ensuring the smooth operation of our financial services...
-
Customer Service Representative
1 week ago
Colchester, Essex, United Kingdom Simon Lincoln Recruitment Solutions Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor. As a key member of our property management team, you will play a vital role in ensuring the highest level of customer service is maintained at all times.Key ResponsibilitiesCustomer Service: Provide exceptional customer service to our...
-
Customer Service Representative
1 week ago
Colchester, Essex, United Kingdom Simon Lincoln Recruitment Solutions Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor. As a key member of our property management team, you will play a vital role in ensuring the highest level of customer service is maintained at all times.Key ResponsibilitiesCustomer Service: Provide exceptional customer service to our...
-
Customer Service Representative
5 days ago
Colchester, Essex, United Kingdom Simon Lincoln Recruitment Solutions Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor. As a key member of our property management team, you will play a vital role in ensuring the highest level of customer service is maintained at all times.Key ResponsibilitiesCustomer Service: Provide exceptional customer service to our...
-
Customer Service Representative
5 days ago
Colchester, Essex, United Kingdom Simon Lincoln Recruitment Solutions Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor. As a key member of our property management team, you will play a vital role in ensuring the highest level of customer service is maintained at all times.Key ResponsibilitiesCustomer Service: Provide exceptional customer service to our...
Customer Service Administrator
3 months ago
Company Background
Since it's conception in 1997, Sportsafe now employs over 70 staff at three locations in Essex (head office), Manchester and Scotland.
Sportsafe offers installation, service and sales of sports and fitness equipment to more than 10,000 customers from the Shetland Isles to the South Coast in the including primary and secondary schools, private schools, sports centres, care homes and more than 120 county councils and fire, police and NHS authorities.
Sportsafe has six core values Trust, Integrity, Pride, Passion & Enjoyment, Quality and Respect which are the backbone of the company's vision for the future.
You will need to respond to customers quickly, which includes a high volume of phone calls to customers (both in and outgoing) as you will be the customer's first port of call and customer service will be paramount.
Responsibilities
To include but not limited to:
- Supporting the team within their role to fill the diary to clearly identified targets by confirming service and repair bookings with our customers to allow accurate and timely preparation and completion of service calls for engineers.
- Reach clearly identified confirmation targets set for you.
- Be responsible for customers which are allocated to you and deal with queries, bookings and returns relating to your customers.
- Be responsible for raising all service sales orders and checking these for your contracts, updating your CRM systems with the sales order details. These must be always raised to a minimum of 3 months in advance.
- Follow company procedures correctly including record keeping and updating for CRM, processes, raising service orders and call outs, following queries, and booking all orders with customers.
- Be responsible for ensuring accurate information is obtained from the customer and entered on to CRM System.
- Working closely with the Operations Manager and Engineers to ensure any returned work is rebooked and reconfirmed, within the same week where possible, reducing the return figures and maintaining a high level of customer service.
- Ensuring where necessary that the correct equipment is available for the engineers, to include liaising with Purchasing department for items which may require ordering or hiring.
- Be a pivotal member of the Service Department team enabling the department to reach and exceed clearly set targets for confirmations.
- Always follow high levels of customer service.
- Liaising with Head office on issues with purchasing and stock requirement.
- Be positive and motivated in your approach, providing support to all within the Service Team as well as the Operations Manager as and when required.
- Confirm diary bookings, reaching and exceeding targets.
- Review returns board throughout the course of each day for the jobs you are accountable for and ensure that work is rebooked for same week where possible.
- Follow CRM process correctly without fail.
Key Skills, Characteristics and Experience
- Experience within Customer service essential
- Experience in working in a fastpaced office environment
- Experience with dealing with customer service, with extra advantage having experience in dealing with field service technicians queries
- Ability to maintain calmness at all times
- Experience in using CRM Systems
- Clear and professional telephone manner
- Willingness to enhance personal skills
- Experience of using Microsoft packages is beneficial
- Ability to learn and pick up software packages (full training given)
Location
Colchester - Severalls Business Park
Working Hours
40 hour working week
Mon-Thu 8am - 4:45pm
Fri 8am - 3:30pm
Package
20 Days annual leave + 8 bank holidays
Auto Enrolment Pension - Salary sacrifice + Employer contribution
Heath Cash Plan (Reimbursement for value of Dental, Optical and some other medical services)
Group Life Insurance (Death in Service benefit)
Incremental holiday allowance in line with length of service.
Holiday purchase scheme
Staff benefits portal
Employee Assistance Programme
Corporate Flu jab
