Head of Operations

1 week ago


Bolton, Bolton, United Kingdom Darts Corner Full time

Key accountabilities:

  • Create and enforce effective warehouse processes and procedures to enhance productivity while minimising errors, ensuring optimal workflow.
  • Conduct rolling stock counts and reconcile any discrepancies to maintain precise inventory records, facilitating accurate order fulfilment.
  • Take a lead role in crossdepartmental communication including customer service, sales and finance teams to ensure timely fulfilment of customer orders, maintaining high levels of customer satisfaction.
  • Provide leadership and direction to warehouse staff, offering training, guidance, and support to optimise team performance and productivity.
  • Maintain a safe and clean work environment and uphold any Health and Safety processes.
  • Accountable for weekly inbound and outbound order processing planning and consequently responsible for resource planning working alongside the Head of People
  • Oversee order processing to meet customer expectations and minimise backorders, ensuring efficient delivery of products.
  • Keep inventory records accurate and up to date, facilitating informed decision making and efficient operations.
  • Collaborate with thirdparty providers to optimise distribution processes, ensuring timely delivery of goods.
  • Identify and resolve any issues related to inventory, shipments, or warehouse processes, implementing corrective actions and process improvements as needed.
  • Produce reports on the warehouse for inventory levels and order fulfilment metrics, to track progress and identify areas for improvement.
  • Promote a positive and collaborative team environment within the warehouse, encouraging teamwork.

Skills, Knowledge and Attributes:

  • Proven experience as an Operations Manager or similar role.
  • Strong knowledge of warehouse operations and best practices.
  • Excellent leadership and managerial skills, with the ability to motivate and inspire a team.
  • Proficient in warehouse management software systems.
  • A strong knowledge of Orderwise ERP platform would be desirable.
  • Flexible and willing to work in line with the demands of the business.
  • Naturally resilient and able to remain calm under pressure.
  • Excellent interpersonal skills with an approachable style.
  • Ability to handle situations sensitively and able to maintain confidentiality.
  • Ability to adapt quickly, have a flexible attitude and to anticipate and prioritise different workloads.
  • Good administrative skills.
  • Working as a team player and able to provide effective communication.
  • Excellent organisational, planning and time management skills.
The salary for this role will be dependant on experience

Job Types:
Full-time, Permanent

Pay:
From £40,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Employee discount
  • Free parking
  • Onsite parking
  • Referral programme

Work Location:
In person
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