Application Support Specialist

2 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Mandata Full time

Here at Mandata we take pride in our teams, we are proud of our culture and understand the importance of getting the best people on board and encouraging successful careers with us.

We understand how nerve-wracking it can be making the decision to find a new role, but if you feel this role could be the right one for you, get in touch, we'd love to hear from you

Company benefits:

  • Hybrid working.
  • Company & personal bonus scheme.
  • Employee share scheme.
  • Life assurance cover.
  • Healthcare cash plan.
  • Electric vehicle salary sacrifice scheme.
  • 25 days holiday plus bank holidays (increases with length of service).
  • Employee Assistance Program (EAP).
  • Cycle to work scheme.

Mandata provides integrated transport management software solutions to road transport businesses operating throughout the UK and Ireland.
Haulage operators of all sizes use our suite of products to manage their operations from orders to invoice. Our team is not only passionate about our solutions, but they are also incredibly knowledgeable and supportive.


We have focused on the road haulage, transportation and logistics sector for over 47 years and our aim is to help hauliers stay ahead in an ever-changing, competitive market.

Our software never stands still, neither should our customers and neither should our team.

Your role in a nutshell


Application Support team troubleshoot technical issues, offer guidance and manage changes for our Transport management software (TMS) clients, providing timely customer feedback, and supporting the roll-out of new software solutions across the Mandata Group.


Moreover, Application Support needs to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.


The responsibilities we'll trust you with

  • Ensure customer cases are responded to and resolved within SLA.
  • Communicating with customers regularly with regards to their incident/problem/change request.
  • Maintain a highquality service to our customers.
  • Managing multiple cases at one time, ensuring case notes are up to date.
  • Diagnosing and resolving cases using remote access tools and verbal instructions.
  • Installing and configuring software.
  • Providing timely and accurate customer feedback.
  • Following up with clients to ensure the problem is resolved.
  • Testing and evaluating new technologies.

Knowledge and expertise that matter most for this role

  • Experience with SQL and custom report building is essential.
  • Uptodate knowledge of the latest IT and software trends.
  • Experience using programming languages.
  • Exceptional customer service skills.
  • Previous experience working in a customer support role.
  • Excellent communication skills with the ability to convey ideas and offer solutions to the wider team.
  • The ability to support nontechnical customers and explain complex IT concepts in simple terms.
  • Excellent organisational skills with the ability to manage priorities and work to deadlines.
  • The ability to troubleshoot a variety of issues and resolve user issues.
  • High degree of accuracy and attention to detail.
  • Ability to provide concise documentation.
  • Ability to work on own initiative and make balanced decisions.
  • A positive cando attitude and flexibility in taking on a broad range of responsibilities and tasks at short notice.
  • The ability to quickly learn new operating procedures and maintain established systems.
  • Approachable with good interpersonal skills and the ability to interact with staff effectively at all levels.
  • A commitment towards delivering quality customer service to internal and external customers.

Your personal attributes - we need someone who

  • Has the ability to quickly establish good working relationships with clients.
  • Is patient.
  • Has a logical problemsolving mind.
  • Shows enthusiasm for continual learning.

Our Culture - The Mandata Way
The Mandata Way outlines our core values and behaviours.

These values are the foundation of our culture, and we are all responsible for using them to shape our future.

Our 4 values are One Team, Passionate, Accountable and Customer Driven.

To demonstrate our values and behaviours you will:

  • Always bring 'The Best You' to work.
  • Work as One Team to get the job done well.
  • Be Passionate, work with energy and enthusiasm to achieve more.
  • Be Accountable and understand what you do, matters.
  • Have a Customer Driven mindset, everything we do is in service of our customers.

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Work Location:
In person

  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Stannah Full time

    We are recruiting for a Paint Application Specialist to join the team at Stannah. This is a newly created factory job, supporting a new paint plant.As a Paint Application Specialist, you are responsible for developing paint plant inputs and processes. This requires someone with a background in chemical engineering or relatable knowledge. You will play a...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Delta Consultants Full time

    Application Specialist - Modalities - North-East - £CompSal + Bonus + BensExceptional diagnostics company are looking for a Modalities Application Specialist to join their team. You will be field based but must be willing to attend the head office for meetings etc and must be willing to travel. This is a nationwide position although the strength of the team...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom BMS Performance Ltd Full time

    £ £ per annum + Car or allowance, bonus, 25days holsNewcastle upon Tyne, Tyne and WearIndustry: SalesDate added: 19/03/2023Job Title: Clinical Training Specialist - RadiographyLocation: South Scotland, Northeast & CumbriaProducts: X-Ray, MRI, CT Scanners.This is an exciting opportunity for a radiographer wanting to leave the NHS or a private organisation...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Randstad Student Support Full time

    Are you passionate about making a positive impact on university students with additional needs throughout their academic year? Are you looking for a job that is flexible and works around your schedule? As a study skills tutor you will be supporting students one on one within the Birmingham area who have learning difficulties. Does a flexible job role that...

  • Network Specialist

    2 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Hays Specialist Recruitment Limited Full time

    Network Specialist/Network Engineer/Newcastle/Permanent/HybridYour new companyHays Technology are recruiting a Network Specialist to join a large and expanding public sector organisation based in the North-East. You will be joining an experienced Network team and reporting to the Network Manager.Your new roleAs a Network Specialist you will be responsible...

  • Application Support

    2 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Mandata Full time

    Mandata provides integrated transport management software solutions to road transport businesses operating throughout the UK and Ireland.Haulage operators of all sizes use our suite of products to manage their operations from orders to invoice. Our team is not only passionate about our solutions, but they are also incredibly knowledgeable and supportive.We...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NHS Counter Fraud Authority Full time

    The Counter Fraud Authority has offices in London, Coventry and Newcastle and there is the opportunity for office based, hybrid or home working based at any of these locations. In addition to the advertised salary working in the London area will attract High Cost Area Supplement where appropriateThe Infrastructure Specialist is a key role within the NHSCFA...

  • E-Learning Specialist

    2 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Randstad Student Support Full time

    Are you passionate about making a positive impact on university students with additional needs throughout their academic year? Are you looking for a job that is flexible and works around your schedule? As a study skills tutor you will be supporting students one on one within the Birmingham area who have learning difficulties. Does a flexible job role that...

  • Support Specialist

    2 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom RevLifter Full time

    The roleAs Support Specialist, you will play a pivotal role in ensuring our clients have a deep understanding of our personalization software and receive exceptional support throughout their journey with RevLifter. You will be responsible for providing technical support, and building strong relationships with our clients.ResponsibilitiesProvide technical...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom U.S. Bank National Association Full time

    A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    This is a key role within the NHSBSA ICT Technology Operations, the Infrastructure specialist will work as part of a team in supporting the ICT Infrastructure, Voice and Data network services to ensure the provision of an efficient and reliable service across all BSA offices.The post holder will be responsible for managing a range of IT Infrastructure, voice...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Flexible Support Options Full time

    Support Worker/DriversWe are Flexible Support Options; a supported living, residential, short break and outreach organisation. We provide packages of support to adults /children with learning disabilities, physical disability, autism and complex mental health. We support People to live in their own home in their community and or to access their local...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom U.S. Bank National Association Full time

    A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Borderline Support UK Full time

    We run support groups for people impacted by borderline personality disorder, this includes friends, family and carers. The groups are a safe supportive space to help people get support from others who truly understand what they are going through. By leading our support groups, you'll help people affected by BPD to draw on invaluable support from their...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Stannah Full time

    Job DescriptionWe are recruiting for a Paint Application Specialist to join the team at Stannah. This is a newly created factory job, supporting a new paint plant.As a Paint Application Specialist, you are responsible for developing paint plant inputs and processes. This requires someone with a background in chemical engineering or relatable knowledge. You...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Stryker Full time

    Why join Stryker?:Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.Know someone at Stryker?:To grow Stryker's Joint Replacement business by...

  • Nurse specialist

    2 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom The Newcastle upon Tyne Hospitals NHS Foundation Trust Full time

    A fantastic opportunity for a passionate, motivated and resilient paediatric nurse to join a team of Nurse specialists caring for children and young people who have experienced acute and none recent sexual abuse. You will use all your current paediatric nursing skills to support forensic paediatricians in carrying out acute medical assessments, whilst...

  • Category Specialist

    2 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Northumbria University Full time

    ABOUT THE ROLE The Category Specialist is responsible for all aspects of the development and implementation of an operational category plan and the underlying sourcing plans, supplier and contract management as well as policy and regulatory compliance. Together with the other members of the Procurement team, the Category Specialist will ensure that the...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Brook Street Full time

    Join Our Team as an Application Processor at NHS BSA If you're on the lookout for a fresh and thrilling career opportunity, we've got just the thing for you. Come join the vibrant team at NHS where you'll receive all the support you need to excel in your role. Get ready to dive into the world of patient data processing and payment handling for diverse NHS...

  • Nurse Specialist

    2 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom The Newcastle upon Tyne Hospitals NHS Foundation Trust Full time

    An exciting opportunity has arisen to join our innovative Transitional Care (TC) team. This will be a fixed term contract of 9 months to cover maternity leave full time hours only. This new service offers 24/7 transitional care for parents and their babies, promoting family integrated care, until they are well enough for discharge. We are looking for nurses...