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Receptionist/clerical Officer
1 week ago
Wrightington Wigan and Leigh NHS Foundation Trust has an exciting opportunity for a friendly, empathetic people person to take on the role of Receptionist within a busy Community Clinic.
The post will be based at Atherton Health Centre working 22.5 hours per week - Wednesday 8.30pm to 5.00pm, Thursday 8.30am to 5.00pm and Friday 8.30am to 4.30pm.
You will need excellent communication, organisational and time management skills and be willing to go the extra mile to ensure patients have a good experience.
You will need previous experience of working within a customer facing environment, preferably within a healthcare setting.
The post holder will be required to provide administrative and clerical support to the community clinics and associated health professionals.
To provide relief cover at other locations as requested.
Choose Well - Choose WWL
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity.
On-Call
Please note that senior positions (AFC band 8A or above) may be expected to participate in an on-call rota, if the role is predominantly operational.
The main duties of the post are:
To act as first point of contact for all client enquiries, responding to telephone and face to face enquiries in an efficient, tactful and professional manner, redirecting calls, taking action as appropriate.
Liaising with internal services and partner agencies when necessary as directed.To carry out general reception duties where required maintaining a neat and tidy reception environment.
The maintenance of the patient booking system in the reception function to include the preparation and arrangement of appointments including inputting of referrals, ensuring all clerical work is dealt with in a timely manner.
To display and ensure availability of information sources at reception with an adequate and attractive display of front desk poster and leaflet materials to include distribution and collation of all patient surveys.
To book clinic and meeting room appointments at various sites, monitor use of clinics by clinicians and record those who do not attend.
To accept deliveries and ensure these are dealt with promptly.
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