Water Industry Partnerships Officer

2 weeks ago

London, Greater London, United Kingdom WaterAid Full time
Job description

Water Industry Partnerships Officer, South, West and Wales Region

Contract:
Permanent, Full time

Location:

This post can be based either in the
London office or in a workspace within one of the water companies in the South, West and Wales region.


About WaterAid:

Want to use your skills to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?

We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.


Join WaterAid as a Water Industry Partnerships Officer to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

On top of that you'll be joining a 2020 Great Place to Work award-winning organisation.

About the Team:


The WaterAid Water Industry Partnerships Team is responsible for developing and supporting WaterAid's relationships with water companies and the wider water industry in the UK.


About the Role:

1.

Support the delivery of high-quality stewardship of water industry partners by:

  • Adopting an account management approach for small medium sized partners and ensuring that each partner is appropriately supported with a partnership development plan in place
  • Support the Partnership Manager in the development of strong, trusted relationships and influencing key decision makers within Water Sector Organisation partners
  • To support, and where appropriate lead on, the delivery of campaigns and activities to partners
  • Use all opportunities within WaterAid to ensure partners receive the very best stewardship possible and feel fully engaged with our work. This is likely to involve working closely with the Communications team, Digital Team and Voices from the Field staff based in Country Programmes
  • Producing a regular flow of stories and updates about partner activities for WaterAid internal and external communications channels
  • Lead on event management of high value and mass participation events with Water Company partner organisations.
  • Maintain a good knowledge of WaterAid's work and a good understanding of the UK Water sector
  • Work closely with Water Industry Partnership (WIP) Officers to ensure best practise and innovative ideas are shared across the team.

2.

To support the successful delivery of WaterAid volunteer-led activities by:

  • Provide support to volunteers, ensuring that partner interactions with WaterAid are positive and inspiring
  • Ensuring partner committees, are operating according to WaterAid's best practice and legal guidelines
  • Attendance at relevant events
  • Ensuring that individual fundraising activities by partner employees are appropriately supported by the WIP Team and/or other WA teams e.g., Community and Events, Communications, Press etc

3. General

  • Ensure that all organisational systems and processes, including GDPR are implemented and adhered to
  • Ensure all partner records are kept up to date on the WaterAid customer relationship management (CRM) system
  • Track income to ensure correct coding
  • Collaborate with the WIP Officer Peer Group, undertaking joint team tasks e.g., monitoring WIP mailbox
  • Identify opportunities for process improvements, including best practice for partnership management and supporter journeys
  • Undertake any other reasonable tasks as requested by the Partnership Manager.

About You:

  • Working style that reflects WaterAid's values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation
  • Experience in a charity fundraising and/or customer service role
  • Proven ability to effectively manage a busy and varied workload, including several projects at a time, working across teams
  • Assertiveness and excellent organisation skills to ensure that deadlines are met, including managing other people's input e.g., volunteers
  • Excellent partnership building skills with a talent for spotting potential opportunities
  • Excellent attention to detail and ability to provide excellent customer service and support to companies or individuals at all levels
  • Experience of dealing engagingly and effectively with external stakeholders
  • Endless drive, enthusiasm, and ability to work under own initiative / independently to produce high quality results and meet deadlines
  • Strong administrative and IT skills including spreadsheets and experience of using customer databases (training given)
  • Excellent communications skills; written, verbal, presentation and face to face. Ability to communicate confidently at all levels
  • A thorough and methodical approach to researching and planning projects including strong teamwork and effective collaboration skills
  • Willingness to travel within the UK
  • Willingness and ability to work flexibly, including at some evening and weekend commitments for fundraising events

Our Benefits:

  • 36 days' ho

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