Gateline Assistant

Salary:

- £25,454 per annum

Who are we?
GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services.

With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.

We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers.

Together, we will revalue rail as a very special way to travel - relaxing, fast, efficient, friendly and fun.

About the job?

Working as part of a team, the purpose of a Gateline Assistant is to be the face of Great Western Railway.

You will manage the ticket barriers, giving our customers a positive impression of the company and to exceed their expectations of customer service.

Your main responsibilities will be:

• Delivering a high level of service to customers
• Assisting in the day to day operation of the automatic ticket barriers
• Ensuring customer security and responding to customer enquiries
• Inspecting and issuing tickets
• Addressing customer needs in times of service disruption
• Ensuring the professional appearance of the gateline area by clearing rubbish and making sure customer walkways are unobstructed
• Selling tickets via a mobile ticket machine and associated accountancy processes

You'll need to be:

• Able to deliver exceptional front line customer service
• A Selfstarter with a can do attitude
• Confident when decision making
• Able to remain calm yet directive in a crisis
• Able to work to strict procedures
• Live within an hour of Gloucester Station

As a minimum you will need to have:

• The ability to work as part of a team or independently
• Evidence of numerical ability
• Strong verbal and written communication skills

About the location?
Being a depot, Gloucester is a hive of activity as we share the station building with traincrew.

Gloucester has hourly services to Swindon/London, Bristol and Cardiff and sees, not just GWR services, but also Cross Country and Transport for Wales.

The station is on the outskirts of Gloucester city centre and Kingsholm Rugby ground and Gloucester Royal Hospital are both within a 10 minute walk.

Gloucester Quays shopping Quarter and historic Docks are also just 20 minutes walk away_._
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Working pattern?
This role involves working shifts including weekends and bank holidays.

Additional information?

The Reward?

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

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