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Customer Liaison Officer

3 months ago

Deeside, Flintshire, United Kingdom OCU Full time

Due to our continued period of growth, we now have a new opportunity for a Welsh Speaking Customer Liaison Officer to join our team as part of the SPEN LV services works.

This role will be based at our Deeside Office and will initially cover the North Wales region but may extend into other areas as the contract becomes established.


Duties and Responsibilities:

  • Effective resolution of all customer contacts received.
  • Identification and delivery of community investment opportunities.
  • Analysis and management of stakeholder relationships.
  • Support the construction team including contractors, construction supervisors and project manager construction on.
  • Identifying, developing, and implementing project constraints in relation to customer, stakeholder and third part agreements.
  • Agreeing access routes, restrictions on work timings to minimise local impact such as on schools and local events.
  • Liaise with local Councillors and officials. Organise local meetings if required.
  • Handling customer complaints brought to your attention.

Skills and Experience:

  • Experience in Public, Stakeholder and Customer Relations role.
  • Excellent communication Skills.
  • Full Clean Driving License.
  • Must be Welsh speaking to allow clear contact with the local residents.

Company Information:


Established in 1994, OCU Group is one of the fastest growing utility engineering contractors in the UK, with a long successful track record in delivering customer-focused civil engineering solutions.


Working directly with many of the country's leading blue-chip power, water, telecoms, and rail clients, we are looking for the very best talent to join our growing team.


We pride ourselves on empowering our employees and offering opportunities for them to take control of their own personal development and career progression in a supportive environment.

We believe that being successful is a choice.

We choose to be successful.

We are OCU, 'One Company United'.

**We celebrate difference and appreciate diverse backgrounds. We encourage everyone who join us to be themselves at work and create inclusive teams in our workplace.