Receptionist / Administrator

Job summary

OurReceptionist/Administrator team undertake a wide variety of tasks including,checking patients in for their appointments, booking appointments, answeringtelephone queries andprocessing incoming and outgoing post.

The rolewould suit someone who is good at multitasking, problem solving with anempathetic nature, who has a passion for helping patients and providingexcellent customer service.

The reception team is currently made up of 8 staff members who cover the Outpatients activity at Dorking, Oxted and Redhill locations. With the addition of a new site in Epsom we are increasing the team. The role will predominantly cover our Epsom location, with travel to other sites as necessary. It is likely that more time will be spent outside Epsom initially as we work to launch the site and increase the number of clinics here.

The staffwork on a rota basis, which includes evenings and some weekends, the shiftpattern varies from week to week.

Main duties of the job

The ideal candidate will have previous patient or customer facingexperience and excellent communication skills.Within this fast-paced environment it is necessary to remain calm andmaintain a high level of attention to detail.

The successful applicant will be able to help manage the workloadefficiently and effectively on a daily basis to facilitate the patients carebeing as smooth and efficient as possible.

We will provide the training necessary to use our inhouse IT systems,however a good working knowledge of Microsoft Office would be beneficial. You will be required to maintain patientconfidentiality at all times.

About us

This is an excellent opportunity to be a part of our organisation as weare going through a period of growth and looking to recruit a Receptionist /Administrator to our professional and friendly team.

Dorking Healthcare (DHC) is an organisation that provides a wide rangeof quality healthcare services in Surrey and Sussex. We are registered with theCQC (Care Quality Commission) receiving a Good status in our most recentinspection, we are an accredited AQP (Any Qualified Provider). Our vision is tocontinually improve local services for patients by offering first-class careand shorter waiting times.

A can-do attitude is a vital asset at DHC and we are looking forlike-minded individuals to work with us who share the same approach and workethic.

The benefits we offer include:

Competitive salaries Membership of the NHS pension scheme 27 days annual leave plus bank holidays,increasing with length of service Access to an Employee Assistance Programme Opportunities for training, development andcareer progression Some of our sites have free on-site parking(subject to availability) We aim to be an employer of choice andconduct annual staff satisfaction surveys

DHC actively encourage and promote diversity,ensure all voices are heard and included and are committed to equalopportunities for all.

Job description

Job responsibilities

The role of theReceptionist/Administrator is to provide reception services and administrativesupport to staff within the Outpatients Department. The role will be based at Epsom, Dorking, Redhill and Oxted as required. To undertake tasks essential to the smooth,effective provision of quality care and efficient level of service for patientsand their families. This will include covering the reception at DHC for someevenings and weekends on a rotational basis.

It isessential that the post holder exercises initiative and judgement whilstmaintaining a high level of confidentiality and diplomacy at all times withoutimmediate access to line supervision.

Person Specification

Attributes

Essential

Can do attitude to daily tasks, adversity and new ways of working

Desirable

Full clean driving licence and own vehicle

Skills

Essential

Administration Ability to communicate effectively with a diverse group within the community Ability to maintain confidentiality at all times Patient focussed Ability to prioritise workload Excellent attention to detail to maintain accurate patient records Working as part of a team

Desirable

SystmOne (NHS database)

Qualifications

Essential

Good standard of education (Numerate and good standard of English)

Knowledge

Essential

Computer literate (MS packages and databases)

Desirable

Data protection in a health care environment Previous NHS experience in a reception/administration role

---