Warranty and Contract Claims Administrator

7 days ago

Leamington Spa, Warwickshire, United Kingdom Volvo Trucks and Bus Full time
Volvo Trucks UK is a powerhouse in the transportation sector, renowned for innovation, reliability, and sustainability.

Our commitment to excellence has been recognised globally, with our latest achievement being the Volvo FH Electric winning the "International Truck of the Year" award for 2024.

This accolade underscores our dedication to pushing the boundaries of electric truck technology and leading the charge towards a greener future.


As a Warranty and Contract Claims Administrator, you'll play a pivotal role in ensuring the seamless operation of our Volvo Truck dealerships across the UK and Ireland.

You will work through a queue of claims, cross-referencing with other teams and information sources to complete the claims.

Utilizing one's investigatory skills, you will delve into the resources available to determine the accuracy of the claim and to identify any anomalies present.


What we can offer:

We believe in investing in our employees' growth and well-being.

Here are some of the benefits you can enjoy:

-
Professional growth and development: Unlock your potential through various training and development opportunities.
-
Medical Insurance: Medical coverage is provided by Bupa.
-
Pension scheme: Matched up to 7% of your salary, including death in service cover.
-
Employee Assistance Programme: Take advantage of our wellness, mindfulness, and counselling services to support your overall well-being.
-
Generous holiday allowance: Start with 25 days and watch it grow to 30 days with length of service, plus bank holidays.
-
Discounts on various purchases: Enjoy savings on shopping vouchers, cinema tickets, holidays, and travel.
-
Fitness perks: Access MyGymDiscounts and MyActiveDiscounts. Make use of our onsite Gym.
-
Enhanced family-friendly policies: We value work-life balance and offer enhanced family-friendly policies, including maternity leave with 6 months full pay and 6 months half pay, as well as 5-week paternity leave.

Who are you?


Join a close-knit team of seasoned Claim Handlers and a supportive Claims Manager, where your skills and expertise will be valued.


  • Experience within an administration role (preferably within the motor industry
- not essential)

  • Microsoft Office skills


 Office 36
  • Highly selfmotivated with the ability for lateral thinking.
  • Effective communication skills at all professional levels.
  • Proficient in meeting tight deadlines and working systematically.

What you'll do:

  • Assess claims and ensure the legitimacy of parts and labour, addressing any anomalies with the dealership when necessary.
  • Follow up on rejected or adjusted claims and negotiate settlements with relevant parties.
  • Process customer parts warranty claims received at the dealership.
  • Prepare adhoc reports
  • Collaborate with Technical Support Teams to supply necessary supporting documentation for the claims.
  • Provide a professional service throughout the warranty and contract claim handling process.


Join the Volvo Group today If you know someone who would excel in this position, refer them or encourage them to apply.


Job Types:
Full-time, Permanent

Benefits:

  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Health & wellbeing programme
  • Onsite parking
  • Referral programme
  • Sick pay

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Experience:

Claims Processing: 1 year (preferred)

Work Location:
In person

Application deadline: 04/06/2024

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