Current jobs related to Airbus Uk - Stevenage, Hertfordshire - Atos

  • Business Security Architect

    5 days ago

    Stevenage, Hertfordshire, United Kingdom airbus Full time

    Job Description:Job Summary:We are seeking a highly skilled Business Security Architect to join our team at Airbus Defence and Space. As a key member of our bid team, you will be responsible for ensuring that our solutions meet the security requirements of our customers and stakeholders.About the Role:This is an exciting opportunity to work with a...

  • Business Security Architect

    5 days ago

    Stevenage, Hertfordshire, United Kingdom airbus Full time

    Job Description:Job Summary:We are seeking a highly skilled Business Security Architect to join our team at Airbus Defence and Space. As a key member of our bid team, you will be responsible for ensuring that our solutions meet the security requirements of our customers and stakeholders.About the Role:This is an exciting opportunity to work with a...

  • Business Security Architect

    2 days ago

    Stevenage, Hertfordshire, United Kingdom airbus Full time

    Job Description:Job Summary:We are seeking a highly skilled Business Security Architect to join our team at Airbus Defence and Space. As a key member of our bid team, you will be responsible for ensuring that our solutions meet the customer's security requirements and business needs.About the Role:This is an exciting opportunity to work with a world-leading...

  • Business Security Architect

    2 days ago

    Stevenage, Hertfordshire, United Kingdom airbus Full time

    Job Description:Job Summary:We are seeking a highly skilled Business Security Architect to join our team at Airbus Defence and Space. As a key member of our bid team, you will be responsible for ensuring that our solutions meet the customer's security requirements and business needs.About the Role:This is an exciting opportunity to work with a world-leading...

  • Cost Accounting Manager

    4 days ago

    Stevenage, Hertfordshire, United Kingdom airbus Full time

    Job Title: Cost Accounting ManagerAbout the Role:We are seeking an experienced Cost Accounting Manager to join our team at Airbus Defence and Space Limited. As a key member of our finance team, you will be responsible for managing the budget and hourly rate process, as well as providing essential Controlling support.Key Responsibilities:Manage the budget and...

  • Cost Accounting Manager

    4 days ago

    Stevenage, Hertfordshire, United Kingdom airbus Full time

    Job Title: Cost Accounting ManagerAbout the Role:We are seeking an experienced Cost Accounting Manager to join our team at Airbus Defence and Space Limited. As a key member of our finance team, you will be responsible for managing the budget and hourly rate process, as well as providing essential Controlling support.Key Responsibilities:Manage the budget and...

  • Equipment Test Engineer

    13 hours ago

    Stevenage, Hertfordshire, United Kingdom Airbus Full time

    Test Engineer Equipment and Spacecraft Hardware Hybrid Models Placement37 hours per week // Flexible working hours // Hybrid working // Half day Fridays // 25 days holiday plus bank holidaysYou will be part of our Spacecraft & Systems Engineering group, reporting to the Functional Verification Architect in our Stevenage site.Key Responsibilities:Establish...

  • Equipment Test Engineer

    10 hours ago

    Stevenage, Hertfordshire, United Kingdom Airbus Full time

    Test Engineer Equipment and Spacecraft Hardware Hybrid Models Placement37 hours per week // Flexible working hours // Hybrid working // Half day Fridays // 25 days holiday plus bank holidaysYou will be part of our Spacecraft & Systems Engineering group, reporting to the Functional Verification Architect in our Stevenage site.Key Responsibilities:Establish...

  • Equipment Test Engineer

    3 days ago

    Stevenage, Hertfordshire, United Kingdom Airbus Full time

    Test Engineer Equipment and Spacecraft Hardware Hybrid Models Placement37 hours per week // Flexible working hours // Hybrid working // Half day Fridays // 25 days holiday plus bank holidaysYou will be part of our Spacecraft & Systems Engineering group, reporting to the Functional Verification Architect in our Stevenage site.Key Responsibilities:Establish...

  • Equipment Test Engineer

    3 days ago

    Stevenage, Hertfordshire, United Kingdom Airbus Full time

    Test Engineer Equipment and Spacecraft Hardware Hybrid Models Placement37 hours per week // Flexible working hours // Hybrid working // Half day Fridays // 25 days holiday plus bank holidaysYou will be part of our Spacecraft & Systems Engineering group, reporting to the Functional Verification Architect in our Stevenage site.Key Responsibilities:Establish...

  • Project Manager

    6 days ago

    Stevenage, Hertfordshire, United Kingdom Airbus Full time

    Airbus Defence & Space is seeking an experienced Integrated Planning Manager / Project Planner to support major programmes, growth projects, and strategic campaigns/bids within Space Digital UK, US & Asia. The successful candidate will be responsible for creating, maintaining, and delivering top-level and lower-level schedules, as well as Integrated Project...

  • Project Manager

    6 days ago

    Stevenage, Hertfordshire, United Kingdom Airbus Full time

    Airbus Defence & Space is seeking an experienced Integrated Planning Manager / Project Planner to support major programmes, growth projects, and strategic campaigns/bids within Space Digital UK, US & Asia. The successful candidate will be responsible for creating, maintaining, and delivering top-level and lower-level schedules, as well as Integrated Project...

  • Product Assurance Manager

    2 weeks ago

    Stevenage, Hertfordshire, United Kingdom airbus Full time

    Job Description:Product Assurance Manager - Space Quality ExpertSECURITY CLEARANCE: Eligibility to gain UK SC Security ClearanceTRAVEL REQUIRED: Occasional travel within UK / and internationalLOCATION: Flexible, with a mix of office and home workingTYPE: Part Time / FlexibleKey Responsibilities:Guarantee the conformity of products and services to customer...

  • Product Assurance Manager

    2 weeks ago

    Stevenage, Hertfordshire, United Kingdom airbus Full time

    Job Description:Product Assurance Manager - Space Quality ExpertSECURITY CLEARANCE: Eligibility to gain UK SC Security ClearanceTRAVEL REQUIRED: Occasional travel within UK / and internationalLOCATION: Flexible, with a mix of office and home workingTYPE: Part Time / FlexibleKey Responsibilities:Guarantee the conformity of products and services to customer...

  • Senior Software Development Lead

    3 weeks ago

    Stevenage, Hertfordshire, United Kingdom Airbus Full time

    Senior On-Board Software Engineer Role at AirbusSECURITY CLEARANCE: You will be subject to a BPSS check (including a criminal record check) as part of our rigorous security protocols.TRAVEL REQUIREMENTS: Some travel within the UK and internationally may be required to support our global operations.LOCATION: Our teams are based in Stevenage or Portsmouth,...

  • Project Manager

    11 hours ago

    Stevenage, Hertfordshire, United Kingdom Airbus Full time

    Role OverviewWe are seeking an experienced Integrated Planning Manager / Project Planner to support major programmes, growth projects, and strategic campaigns/bids within Space Digital UK, US & Asia at Airbus Defence & Space in Stevenage.Key ResponsibilitiesDevelop and maintain top-level and lower-level schedules, as well as Integrated Project Team (IPT)...

  • Project Manager

    9 hours ago

    Stevenage, Hertfordshire, United Kingdom Airbus Full time

    Role OverviewWe are seeking an experienced Integrated Planning Manager / Project Planner to support major programmes, growth projects, and strategic campaigns/bids within Space Digital UK, US & Asia at Airbus Defence & Space in Stevenage.Key ResponsibilitiesDevelop and maintain top-level and lower-level schedules, as well as Integrated Project Team (IPT)...

  • Business Security Architect

    2 weeks ago

    Stevenage, Hertfordshire, United Kingdom airbus Full time

    Job SummaryWe are seeking a highly skilled Business Security Architect to join our team at Airbus Defence and Space Limited. As a key member of our bid team, you will be responsible for ensuring that our solutions meet the highest standards of security and compliance.About the RoleThis is an exciting opportunity to work with a world-leading defence company,...

  • Business Security Architect

    2 weeks ago

    Stevenage, Hertfordshire, United Kingdom airbus Full time

    Job SummaryWe are seeking a highly skilled Business Security Architect to join our team at Airbus Defence and Space Limited. As a key member of our bid team, you will be responsible for ensuring that our solutions meet the highest standards of security and compliance.About the RoleThis is an exciting opportunity to work with a world-leading defence company,...

  • Project Coordinator

    2 weeks ago

    Stevenage, Hertfordshire, United Kingdom Airbus Full time

    Role OverviewWe are seeking a highly skilled Integrated Planning Manager / Project Planner to join Airbus Defence & Space in a strategic role. As a key member of the Space Digital UK, US & Asia team, you will be responsible for supporting major programmes, growth projects, and strategic campaigns/bids.Key ResponsibilitiesDevelop and maintain top-level and...

Airbus Uk

3 months ago

Stevenage, Hertfordshire, United Kingdom Atos Full time

Airbus UK - Service Desk First Line Support:

  • Publication Date: May 2, 2024
  • Ref

No:

Location:
Stevenage, HRT, GB, SG1 2EH
Who we are.
Together we create
reliable and responsive digital foundations for the world's businesses, institutions, and communities.
Learn more on
Advancing what matters

  • This is an onsite position,
    based in Stevenage and requires a
    SC clearance, meaning 5 complete years residency in the UK up to present date.
**Service desk opening hours 07:00-18:00, shift pattern rotation between these times

Your job in a nutshell:


The role will focus on providing the optimum service to customers as a first point of contact for any customers with IT related issues.

The primary duties will be to receive and accurately log incidents, providing resolution wherever possible, or to pass those incidents on to the most appropriate technical teams for resolution, within the agreed SLA's.


What will you be doing:

  • Incident Management logging incidents via phone, incident triage, liaising with resolver teams to progress issue resolution for the end user.
Invoking Incident Managers if an incident comes through that is deemed a High Priority Incident i.e. impacting multiple customers or system down.

  • Escalating incidents where customer calls to chase or where progress is slow.
  • Provide remote technical support, resolving issues in a competent manner whilst communicating professionally with internal and external stakeholders.
  • Prioritise and resolve technical queries and service requests within agreed service levels.
  • Monitor Service Desk call queues, ensuring that all tickets are fully updated and are processed appropriately.
  • Collaborate with knowledge analysts in updating and creating knowledge articles and archive legacy documents which are no longer appropriate.
  • Sharing found new knowledge with team members, supporting with documenting so this can be cascaded.

Requirements:

  • Either currently holds BPSS and SC clearance or is able to go through clearance acquisition process.
  • Fluent English Language skills, able to communicate easily with customers both verbally and in writing.
  • Strong customer service skills using effective listening, understanding and able to articulate the next steps in a confident and professional manner.
  • Good time keeping skills and ability to work in busy environment
  • Logical and methodical troubleshooting approach.
  • Team player
  • Selfmotivated desire to learn and understand all technologies and processes across the customer estate.
  • Takes initiative to keep skills up to date and maintain awareness of developments in the service desk and customer environment.
  • Windows trouble shooting skills and technical understanding of Microsoft Services such as; Windows, Active Directory, Office Suites, and multiple call logging ticket systems (e.g. BMC Remedy, Support works and Sys Aid).

Rewards and benefits:

In addition to joining a phenomenal team, you can also expect a fantastic range of benefits.

These include:

  • 25 days annual paid leave;
  • Wellbeing programs & worklife balance integration and passion sharing events;
  • Private medical and dental care;
  • Pension contributions up to 10%;
  • Flex benefits program;
  • Courses and certifications opportunities;
  • Conferences and Expert Communities;
  • Charity and eco initiatives.

Recruiter Contact:

Learn more about us

At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged.

Read more about our commitment here.


Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management - tech for good sits at the core of our identity.

With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology.

Learn more here