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Metering Customer Support Officer

3 months ago

Redhill, Surrey, United Kingdom Workingmums Full time £32,000

Part Time Role - 3 Days a Week

SES Water is a local water company dedicated to providing high-quality water and exceptional service to our customers. With a rich history of serving the communities in the Southeast of England, we are committed to delivering a reliable and sustainable water supply, ensuring that our customers have access to safe and clean water every day.

A forward-thinking utility company, SES Water is driven by innovation and environmental responsibility. We continuously invest in cutting-edge technologies and sustainable practices to protect and preserve our precious water resources while meeting the evolving needs of our customers.

If you are a Customer Support Officer looking for part time work (22.5 hours a week), with a commitment to delivering high quality services to our customers, we'd love you to join us on our journey to make a positive impact on the lives of those we we serve and the environment we cherish. Together, we are shaping a sustainable future, one drop at a time.

What we offer

SES Water value our employee's wellbeing and have created a package to care for both your financial needs and personal wellbeing.

Generous salary; up to GBP32,000 pro rata

Group personal pension plan with up to 10% employer contribution.

Life assurance for peace of mind.

Financial education, savings, and loans support.

Cycle to Work and Car Share Schemes and for eco-conscious commuting.

25 days of annual leave for work-life balance.

Simply Health healthcare cashback scheme and Surgical Choices.

Service and MOT discounts at our on-site garage.

One paid day per year for volunteering in the community

As the Part Time (22.5 Hours a week) Metering Customer Support Officer, you will report into the Metering Programme Manager and play a pivotal role in enhancing customer experience and promoting water efficiency.

This Part Time role requires strong organisational skills, effective communication, and a proactive approach to problem-solving whilst upholding our values of Service, Integrity, Collaboration, Commitment, Compassion and Innovation.

Key Responsibilities:

  • Assist in the implementation of the SES Water Universal Metering Programme by providing comprehensive support to customers during their transition to metered billing.
  • Educate customers on water efficiency measures to help them lower their bills, including providing advice on leak repairs and water-saving devices.
  • Offer personalized support to customers, both individually and within the community, ensuring their needs are met and relationships are built.
  • Proactively assist and support customers facing financial difficulties, identifying priority needs and establishing strong community relationships.

Main Duties Include:

  • Collaborate with field teams to explain the metering programme and address customer concerns.
  • Maintain records of customers inaccessible under the No Access Charge policy criteria.
  • Investigate property occupation and ownership details, including working with vulnerable customers and stakeholders.
  • Deliver water-saving information and devices to customers within the scope of the Metering Programme.

Requirements

  • Educational attainment: 5 GCSEs at grade C/4 or above, including Mathematics and English Language, or equivalent.
  • Good working knowledge of customer-related aspects of the water industry and understanding of water metering.
  • Experience in customer service, preferably in a utility environment, with the ability to handle vulnerable situations and conduct group presentations.
  • Strong communication skills, both written and verbal, with the ability to take ownership of tasks, work independently, and as part of a team.
  • E-literate with proficiency in Microsoft Word, Excel, and Outlook.
  • A full valid driving license.

This Part Time role is based at our Redhill Headquarters with travel required throughout our area of supply. Flexible working hours are available, with occasional out-of-hours visits. You'll be provided with a company van, mobile telephone, laptop, and other necessary equipment. SES branded uniform is to be worn as required.

If you're passionate about customer service, water efficiency, and making a positive impact in your community, we want to hear from you Apply now to join our dynamic team and help shape the future of water management at SES Water.

To apply, please submit your CV and cover letter detailing your relevant experience and why you're the perfect fit for this role.

We thrive on the knowledge and life experiences of our colleagues, recognizing that our differences bring diverse perspectives and make us a great team. We welcome people who live our values, bring their true selves to work, and have a desire to share their lived experience to serve our communities both now and in the future. Please let us know if you need any support during the application process.

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