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Torquay, Torbay, United Kingdom Torbay and South Devon NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Medical Secretary to join our team at Torbay and South Devon NHS Foundation Trust. As a Medical Secretary, you will provide administrative support to Consultant Rheumatologists, maintaining departmental and Trust standards in line with Standard Operating Procedures.Main...
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Torquay, Torbay, United Kingdom Torbay and South Devon NHS Foundation Trust Full timeAbout the RoleThe Medical Secretary will provide high-quality administrative support to Consultant Rheumatologists, maintaining departmental and Trust standards in line with Standard Operating Procedures.Main ResponsibilitiesProvide secretarial, administrative, and clerical support to Consultant RheumatologistsCommunicate effectively with internal and...
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Torquay, Torbay, United Kingdom Torbay and South Devon NHS Foundation Trust Full timeAbout the RoleThe Medical Secretary will provide high-quality administrative support to Consultant Rheumatologists, maintaining departmental and Trust standards in line with Standard Operating Procedures.Main ResponsibilitiesProvide secretarial, administrative, and clerical support to Consultant RheumatologistsCommunicate effectively with internal and...
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Medical Secretary
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Medical Secretary
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Torquay, Torbay, United Kingdom Torbay and South Devon NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Medical Secretary to provide administrative support to our Consultant Rheumatologists. The successful candidate will maintain accurate and up-to-date patient records, communicate effectively with internal and external stakeholders, and contribute to the development of policy and...
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Medical Secretary
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Medical Secretary
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Torquay, Torbay, United Kingdom Torbay and South Devon NHS Foundation Trust Full timeJob SummaryThe Medical Secretary will provide high-quality administrative support to Consultant Rheumatologists, maintaining departmental and Trust standards in line with Standard Operating Procedures.Main Duties of the JobCommunication and Working RelationshipsThis position requires empathy and tact when dealing with patients who may be angry or upset...
Medical Secretary in Trauma and Orthopaedics
3 months ago
To provide comprehensive and high quality secretarial, administrative and clerical support to the department ensuring an effective and efficient service is delivered.
To support the Admin Team Leader to undertake change management.To ensure that patients are treated with courtesy, dignity and respect.
To work primarily with Extended Scope Practitioners Hip and Knee service along with other employees within the Trust.
To liaise with patients, GP's and other external agencies, in liaison with the Spinal ESP secretary and cross covering in times of leave.
This position requires empathy and tact when dealing with patients that may be angry or upset regarding any aspect of their care.
To ensure all results of tests and investigations are tracked effectively, shown to the relevant consultant promptly and to undertake appropriate action as instructed.
To independently deal with patient/carer telephone calls and enquiries in an efficient, sensitive and confidential manner, exercising judgement to analyse and resolve any problems and referring on to the clinician as appropriate.
Taking and transcribing formal minutes if required.
To open and act on correspondence received and bring to the attention of the clinician along with the medical notes.
To undertake a variety of office duties such as filing, opening and distributing post, photocopying, moving and lifting of patient notes to ensure the efficient and effective support to the department.
The role will involve a large amount of audio typing of ESP clinic letters, along with general Orthopaedic letters also.
To produce and update Standard Operating Procedures (SOP) for all aspects of the Medical Secretary role.
The Trauma and Orthopaedic Department is a very busy department with subspecialties in Upper limb (Shoulder & Elbow/Hand & Wrist), Foot & Ankle, Hip & Knee, and Extended Scope Practitioners (Physiotherapists and Podiatrists).
It is therefore imperative that each member of the team works well under pressure and as a team player but equally as important that they are able to work independently and priorities workload effectively.
One of the main rewards of this role is knowing you have made a difference and enhanced a patient's experience within the department.
Ensure patients are put at the heart of the service
To ensure all clinical and non-clinical correspondence and reported are typed within local targets
To maintain clinical diaries and use discretion and initiative to arrange
meetings and appointments for patients, relatives and others
To organise meetings, include collation and distribution of agendas, taking and transcribing formal minutes
To ensure that all results of test and investigations are tracked, received and recorded for patients and shown to medical staff promptly and undertake the appropriate instructed action
