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Genaral Practice Assistant

3 months ago

Wigan, Wigan, United Kingdom Health first ALW CIC Full time

General Practice Assistant

Health First ALW CIC

Closing date is 07 January 2023

Job summary


Over the next few years, the number of roles is expanding significantly and we are planning on expanding our current PCN team further.

We are a group of excellent, well-run and committed practices and hope that these additions will build on our brilliant teams

Main duties of the job


A GP Assistant will support the clinicians smooth running of clinics or services by performing the more routine administration and clinical tasks on behalf of the clinician freeing up their time to focus on the patient.


The GP Assistants will work closely with the PCN Clinical Director, PCN Managers and other PCN Teams as well as support individual practices within the network to improve data quality.

You may be required to travel across the sites, but you will primarily be based at Chandler house, Worsley Mesnes Health Centre, Wigan


A primary care network (PCN) consists of groups of general practices working together with a range of local providers, including primary care, community services, social care and the voluntary sector, to offer more personalised, coordinated health and social care to their local populations.


About us
The vision for SWAN PCN is to provide a wide range of services for our patients.
SWAN Primary Care Network consists of 8 local GP practices located in South Wigan Ashton North area.


SWAN PCN have a collective patient population of 34,000 and we believe we are the optimum size to enable us to continue to work effectively together and improve patient services and health outcomes.

Our aim is to provide practices with additional staff that can support practices and provide better care for our patients and colleagues that lead to positive patient outcomes, alongside reducing the pressure on our workforce.

Health First ALW CIC is Social Enterprise Community Interest Company limited by guarantee. Operating as a Social Enterprise, with no shareholders, all monies are invested into patient services. We pride ourselves on innovation and flexibility of locations and methods to deliver high-quality, accessible healthcare.

Job description

Job responsibilities
Key Responsibilities List is not exhaustive

Sorting all incoming clinical correspondence, read coding correctly and prioritising actions for the clinicians.

Manage appropriate clinicians incoming investigations from ICE

Signposting some clinical correspondence to other members of the practice and PCN team, such as clinical pharmacist etc.

Extracting all information from clinical correspondence and read code appropriately in the patient healthcare record.

Supporting the delivery of the collaborative approach to manage all electronic incoming clinical correspondence

Manage clinicians Choose & Book Task lists within the online system

Assisting clinicians by arranging appointments, referrals, tests and follow up appointments of patients

Triage e-consultations as appropriate ensuring prompt and timely action


Preparing patients prior to seeing the clinician, this may involve taking a brief history and taking basic readings in readiness for the review.

Helping the clinician liaise with outside agencies e.g., getting an on-call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)

Undertaking of medical Examiners Reports

Undertaking/preparation of DWP, DVLA, Insurance forms for final completion by clinicians

Support with immunisations/wound care where appropriate


Support the clinicians with some basic clinical activity as appropriate such as dipping urine samples and ensuring specimens are recorded and ready for onward transportation to the Laboratory, taking blood pressure readings, checking a pulse and possibly doing ECGs.

(Training will be provided for any clinical activity that is required).


Other administrative duties may include, answering the telephone, dealing with enquiries, meeting and greeting, monitor inboxes and supporting PCN meetings.

In addition to the primary responsibilities above, the medical assistant may be requested to:
Participate in practice audits as directed by the PCN Managers to improve data quality within the PCN

Participate in local initiatives to enhance service delivery and patient care

Support and participate in shared learning within the organisation

Attend meetings, taking meeting notes, minute actions and produce reports

Any other admin related work as provided by PCN Clinical Director and PCN Managers

Person Specification

Qualifications

Essential

  • Educated to GCSE level standard including pass at English and
  • Mathematics
  • Demonstrates commitment to own continuous learning and development

Experience

Essential

  • Understanding of confidentiality/data protection issues.
  • Excellent organisation skills
  • Good written communication skills
  • Good verbal communication skills
  • Be able to work effectively a