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Office and Student Experience Coordinator

3 months ago

Cambridge, Cambridgeshire, United Kingdom ARU Students' Union Full time

Office and Student Experience Coordinator

35 hours per week (flexibility required)

£23,315 per annum

Cambridge
Welcoming, friendly, great attention to detail. Is this how people describe you?


We're recruiting an Office and Student Experience Coordinator for the Students' Union at ARU in Cambridge to be the first point of contact for students and visitors to the Students' Union, providing a gateway to other union services as well as administration and finance support within the Students' Union.


  • What you will be doing_
  • Be the first point of contact for queries, creating a warm welcome for visitors and demonstrating a wellrounded knowledge of the Union and its event and activities.
  • Ensuring the office is appropriately staffed by monitoring desk bookings.
  • Acting as a front line for the Student Advice Service, triaging enquiries, identifying appropriate sign posting and relevant information.
  • Assisting the Student Opportunities team during peak demand times with administration support
  • Recruitment and line management of student staff
  • Processing all financial transactions for the office
  • Assisting the finance manager with the monthly forecasting and credit card reconciliation
  • Overseeing the running of the student space. Implementing ideas for the continual development of this area and ensuring that our venue is a welcoming and engaging environment for our students and visitors.
  • What we're looking for_
  • Great attention to detail
  • Experience of working in a customer servicerelated environment
  • Customer focused with the ability to work with a range of people
  • Warm and welcoming approach
  • Skills that will help you_
  • Ability to work independently
  • Excellent communication skills both written and oral
  • Sound computer literacy and keyboard skills
  • Where will you be working_
This role is based on the Cambridge campus.

Due to the nature of the role, the postholder will be required to work in the office 5 days per week.


  • Why work for us?_
  • We offer generous holiday entitlement (starting at 38 days per year, including Christmas closure and bank holidays)
  • A contributory pension scheme
  • Health cash plan
  • Comprehensive training and development opportunities
  • Discount schemes
  • Reduced price oncampus gym memberships

The closing date for this position is: Thursday 2nd March at midnight.

Interviews will be held on Thursday 9th March on the Cambridge campus.

Job Types:
Full-time, Permanent

Salary:
£23,315.00 per year

Benefits:

  • Casual dress
  • Company pension
  • Cycle to work scheme
  • Life insurance
  • Sick pay
  • Wellness programme

Schedule:

  • Monday to Friday

Work Location:
One location

Reference ID: 462