Head of Pensions

7 days ago


Sheffield, Sheffield, United Kingdom Anna Maher Recruitment Full time

Our client is a leading global service provider based in Sheffield. Due to expansion they are looking to recruit a Head of Pensions to lead a team of Pension Support Advisors in executing their pension strategy. At its core, this role is about leading the team in delivering the accurate and efficient calculation of pension benefits as per relevant deeds, rules and framework.

They are looking for an experienced leader who wants to constantly improve their service and deliver to timescales with outstanding customer service delivery.

Key role responsibilities:

  • Provide strong leadership to a team of pension support advisors, to deliver against demanding service levels and exceptional customer satisfaction.
  • Drive and deliver individual performance across the pension team. Set clear goals and objectives for the team and ensure they are aligned with the company's strategic vision.
  • Use your experience and knowledge of pensions to upskill all your team of current and future pension legislation and communicate updates effectively to stakeholders.
  • Ensure compliance is delivered against tax regulations and year-end procedures.
  • Ensure all monthly payroll, pension and third-party payments are completed accurately, on time and in accordance with the current legislative requirements. Monthly BAC's payments equate to circa £50 million per month.
  • Coach, mentor, and develop team members to maximize their potential and performance.
  • Provide expert guidance and advice on pension matters to internal teams and the wider business.
  • Lead day-to-day operations and ensure efficient and effective delivery of pension services to all clients. Delivering high NPS (Net promoter scores) across the teams.
  • Use data and insight to analyse and improve team performance consistently.
  • Ensure the right controls and processes are in place to guarantee compliant service delivery.
  • Deliver on all financial and operational KPI's and service delivery targets (SLA's).

Education and experience requirements:

  • Minimum 2 years' experience in Head of Pensions or similar role.
  • Ideally, have a professional pensions qualification (Certificate/Advanced Diploma in Pension Administration, PMI Award in Pensions Essentials or QPA etc)
  • Demonstrable experience developing and motivating a team to deliver an exceptional, customer-focussed service within a regulated commercial framework.
  • Proven experience in a senior pension's role with a strong understanding of pension legislation and regulations.
  • Track record of championing service improvement tools to deliver transformational change.
  • Experience in administering various types of pension schemes, including defined benefit and defined contribution plans.
  • Experience of Local Government Pensions Scheme (LGPS) desired
  • In-depth knowledge of pension laws, regulations, and industry best practices, particularly as they relate to the education sector.
  • Extensive, expert knowledge of UK Legislation - such as Tax, National Insurance, Statutory Payment and Auto Enrolment etc.
  • Ideally have appropriate qualifications such as the Pensions Management Institute or demonstrable technical knowledge within pensions, regulations and compliance.
  • Proficient IT skills, including Microsoft Word and intermediate knowledge of Microsoft Excel (spreadsheet creation, data sorting/searching, and V-lookup functions).
  • Strong problem-solving abilities, with the capacity to tackle complex issues effectively.
  • Technical proficiency in using software products of varying complexity.


  • Sheffield, Sheffield, United Kingdom Sales Force 10 Recruitment Full time

    Our client is a leading global service provider based in Sheffield. Due to expansion they are looking to recruit a Head of Pensions to lead a team of Pension Support Advisors in executing their pension strategy. At its core, this role is about leading the team in delivering the accurate and efficient calculation of pension benefits as per relevant deeds,...

  • Head of Operations

    7 days ago


    Sheffield, Sheffield, United Kingdom University of Sheffield Full time

    Are you interested in joining a world leading research centre? Do you want to be involved in the generation of new innovations and technologies to make things better, faster, cheaper and greener?We have an exciting opportunity for a Head of Operations to join our Machining Group at the University of Sheffield's Advanced Manufacturing Research Centre...


  • Sheffield, Sheffield, United Kingdom University of Sheffield Full time

    We have a rare opportunity for you This exciting technically focused Head of Technology Teams (SAP) role will be the leader for a multi-disciplined SAP focused technical team. You will have technical vision and knowledge of SAP enabling you to devise strategies aiding in both technology development and the development of team members.Alongside the...


  • Sheffield, Sheffield, United Kingdom University of Sheffield Full time

    To say that the international student recruitment sector is facing challenging times is putting it mildly, but if you're up for a challenge and have the drive and passion to succeed, we have an exciting opportunity to join the University of Sheffield in the newly created post of Head of International Recruitment.This is your chance to make a significant...


  • Sheffield, Sheffield, United Kingdom University of Sheffield Full time

    Are you passionate about Occupational Health and want to work for one of the world's leading international Universities that values student and staff experience and wellbeing? The Health and Safety Department is looking for an ambitious and enthusiastic Head of Occupational Health to take continue to develop and lead the establishment of the relatively new...

  • Head of Operations

    1 week ago


    Sheffield, Sheffield, United Kingdom University of Sheffield Full time

    We are seeking a highly motivated, well organised and goal driven individual to join a newly established Gene Therapy Innovation & Manufacturing Centre (GTIMC). The Head of Operations role provides an exciting opportunity to play a key role in the delivery of the GTIMC's Vision.The GTIMC is one of three cutting-edge innovation hubs in the UK dedicated to...


  • Sheffield, Sheffield, United Kingdom University of Sheffield Full time £59,421 - £66,857

    Location: Sheffield (Hybrid) To say that the international student recruitment sector is facing challenging times is putting it mildly, but if you're up for a challenge and have the drive and passion to succeed, we have an exciting opportunity to join the University of Sheffield in the newly created post of Head of International Recruitment. This is your...


  • Sheffield, Sheffield, United Kingdom University of Sheffield Full time

    Location: Sheffield (Hybrid)To say that the international student recruitment sector is facing challenging times is putting it mildly, but if you're up for a challenge and have the drive and passion to succeed, we have an exciting opportunity to join the University of Sheffield in the newly created post of Head of International Recruitment.This is your...

  • User Researcher

    3 weeks ago


    Sheffield, Sheffield, United Kingdom Department of Work & Pensions Full time

    We are hiring for User Researchers to join our diverse and supportive User Research Team.This is Digital with Purpose. Our DWP Digital community is taking on a once-in-a-generation digital transformation. We're bringing together the best tech, tooling and in-house talent to design and build modern, simple-to-use products and services.Crucial public services...

  • User Researcher

    1 month ago


    Sheffield, Sheffield, United Kingdom Department of Work & Pensions Full time

    We are hiring for User Researchers to join our diverse and supportive User Research Team.This is Digital with Purpose. Our DWP Digital community is taking on a once-in-a-generation digital transformation. We're bringing together the best tech, tooling and in-house talent to design and build modern, simple-to-use products and services.Crucial public services...


  • Sheffield, Sheffield, United Kingdom University of Sheffield Full time

    The Head of Customer Services is a new role within Estates and Facilities Management.We are seeking a dynamic and high performing individual with a track record of success in working with a large and diverse range of stakeholders and customers. The postholder will be responsible for the EFM Helpdesk, the operation of the University's work scheduling system;...

  • Head of Product

    7 days ago


    Sheffield, Sheffield, United Kingdom University of Sheffield Full time

    The University of Sheffield delivers life-enhancing research, innovation and education - come and join one of the teams that makes that possible. In IT Services, we're dedicated to providing excellent IT systems, services and infrastructure to meet the needs of our students and colleagues. Our world is dynamic and so are we. We work closely with everyone who...


  • Sheffield, Sheffield, United Kingdom University of Sheffield Full time

    Contract Type: Fixed-term for 6 monthsLocation: The Arts Tower, Western Bank, Sheffield, S10 2TNWe are seeking a high performing individual with a track record of success in working with a large and diverse range of stakeholders and customers. The postholder will be responsible for supporting the implementation of structural, organisational and cultural...


  • Sheffield, Sheffield, United Kingdom University of Sheffield Full time £46,974 - £56,021

    Reporting into the Head of Recruitment Development, you will be part of the leadership team for the new Student Recruitment, Marketing and Admissions Service for the University and will take responsibility for the management of data, systems, processes, and management information which supports the student experience throughout the recruitment funnel. This...


  • Sheffield, Sheffield, United Kingdom University of Sheffield Full time £46,974 - £56,021

    We are seeking a highly collaborative, experienced manager with excellent communications and stakeholder management skills to lead our newly formed Product and Market Research function. Reporting into the Head of Recruitment Development, you will be part of the leadership team for the new Student Recruitment, Marketing and Admissions Service for the...


  • Sheffield, Sheffield, United Kingdom University of Sheffield Full time

    We are seeking a highly collaborative, experienced manager with excellent communications to lead our newly formed Customer Systems and Insight function. Reporting into the Head of Recruitment Development, you will be part of the leadership team for the new Student Recruitment, Marketing and Admissions Service for the University and will take responsibility...

  • Head of IT

    7 days ago


    Sheffield, Sheffield, United Kingdom Bridge of Hope Full time

    Starting salary of £50,952 per annumFlexible and hybrid working from Sheffield S5 7AUAt Sheffield Teaching Hospitals NHS Foundation Trust, our patients and staff are not numbers they are individuals. Proud to make a Difference isn't just our slogan but the way we do things. If you are looking for a procurement career that excites you, stretches your...


  • Sheffield, Sheffield, United Kingdom University of Sheffield Full time

    We are seeking a highly collaborative, experienced manager with excellent communications and stakeholder management skills to lead our newly formed Product and Market Research function. Reporting into the Head of Recruitment Development, you will be part of the leadership team for the new Student Recruitment, Marketing and Admissions Service for the...

  • Head Chef

    1 week ago


    Sheffield, Sheffield, United Kingdom Marstons PLC Full time

    Head Chef - The Lost & Found Sheffield - Salary up to £35,000 + BonusThe Lost & Found is looking for a strong Head Chef to join us in leading the kitchen team in Sheffield.The Lost & Found is home to mystical mixology and delectable dishes and our buildings have been transformed into decadent drinking dens and restaurants, with a playful sense of fun,...

  • Head of Marketing

    7 days ago


    Sheffield, Sheffield, United Kingdom University of Sheffield Full time

    You should be an experienced marketer who takes insight based risks to push the creative boundaries of Marketing and content creation to give Sheffield a competitive advantage in the marketplace. You will be able to confidently lead marketing for the institution, being highly visible across the University and the sector as a trusted expert. You will have a...