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Apprentice Administration Assistant
3 months ago
University Hospitals of Leicester have fantastic opportunities for ambitious individuals to join one of the biggest and busiest NHS Trusts in the country.
Serving the one million residents of Leicester, Leicestershire and Rutland, we have opportunities to work with experienced staff and develop your future career.
The Volunteer Services Team has vibrant, busy and friendly offices at each of the hospital sites.
The team work hard to support volunteers in performing their many and varied roles and Administrative Support is a key function of this, whether ordering uniforms, documenting volunteering hours or assisting with queries.
This role will include daily weekly and monthly regular tasks such as data input and in person and phone contact with volunteers.
The apprenticeship offers the opportunity to develop skills and knowledge in a busy and varied environment.
Communication and customer service are an integral part of the role and self motivation and a willingness to have a flexible approach to learning and work is essential.
To qualify for the apprenticeship role the minimum criteria is:- You must have GCSE in English and Maths
You will work alongside existing administrative staff with support and direction to enable you to contribute to the delivery of a comprehensive volunteer service.
This is a great opportunity to be part of a diverse service supporting the delivery of Volunteer Activity in all areas of the Trust.
You will have the opportunity to understand a range of different projects and work with a diverse range of volunteers, staff and the public.
To support a varied range of volunteer activities within the Trust through administrative tasks that support both volunteers and the staff within the team.
We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals.
Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.
We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.
They are:
We focus on what matters most
We treat others how we would like to be treated
We are passionate and creative in our work
We do what we say we are going to do
We are one team and we are best when we work together
Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.
Under supervision to undertake phone calls to potential and actual volunteers to share and gain information relevant to their volunteering role.
To assist with the management of Volunteer Uniforms including learning about ordering, storage, laundering and management of systems recording uniform deposits
To assist with the booking and planning of training sessions and preparing resources for trainers.
To provide support for all Volunteer Service Staff with photocopying, collating, mailouts and other admin tasks.
To work alongside the team to cover to maintain opening hours of volunteer services office on each site
To work towards administering the online e-greetings service
To accurately and appropriately record information both on paper and electronically following training and support
To develop the knowledge skills and confidence to accurately input data to enable the use of statistical data to inform future development of the service
The attached document provides details of the job description and person specification for this post
