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Customer Service Advisor

3 months ago


North East England, United Kingdom Westray Recruitment Group Full time

CUSTOMER SERVICE ADIVSOR OPPORTUNITY

Our client has an exciting opportunity for an enthusiastic and experienced Customer Service Advisor to join their award-winning team based in Stockton.


WHATS IN IT FOR YOU?

  • Contract type permanent position
  • Base Salary package 21k
  • On Target earnings 25k+
  • Fantastic commission scheme
  • Fantastic monthly bonus scheme
  • Attractive holiday package
  • Pension contributory scheme
  • Free onsite parking
  • Full training provided
  • A fantastic company culture

WHAT WILL YOU BE DOING IN YOUR ROLE?

  • Excellent communication skills and the ability to professionally communicate with customers about service and repair work required on their vehicle
  • Understanding and delivering excellent customer experience
  • Upselling on service work and service plans
  • Dealing with motor trade dealer management and database software
  • Dealing with warranty work and manufacturer requirements
  • Working as part of a team, as well as with own initiative
  • You must also be able to demonstrate an enthusiasm for your role, with an attention for detail and have the ability to consistently work to high standards
  • Displaying excellent organization skills and the ability to work under pressure

PREFERRABLE QUALIFICATIONS/SKILLS REQUIRED

  • 1+ years customer service experience
  • Knowledge of the motor trade
  • Fully comfortable in a customer facing role
  • Confidence
  • Polite & caring nature
**INTERESTED?