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Trade Counter Trainer

3 months ago

Birmingham, Birmingham, United Kingdom Headlam Group Plc Full time
Headlam is Europe's leading floorcovering distributor. We're proudly made up of strong businesses and brands, with unrivalled flooring expertise.

As Headlam we're celebrating 30 years in operation, however, some of our businesses have foundations that go much further back - we've a long heritage to be proud of, thanks to the hard work from our people across Headlam.


In total we have 66 businesses with individual identities to capture regional and national sales - all supported by the group's resources and backed by Headlam's strong service offering.


We have 21 distribution centres covering an extensive nationwide network and growing national Trade Counter business to reach and serve more of our customers.


We know our customers well - we have a diverse and growing customer base both in the residential and commercial sector.

We offer them unrivalled expertise and largest product range.

We continue to invest in and improve our operations and importantly nurture our people.

Our people are our business and we work hard to ensure they feel part of Headlam, our successes, our growth ambitions and support them to achieve their full potential.


About the Role:


We're looking for a
Trainer to continue to build and strengthen the capability of our new and existing Trade Counter colleagues, from induction, product, customer service and sales training right through to management development.


You will be working alongside the Trade Counter management team to understand the training required to support the delivery of our ambitious Trade Counter growth strategy.


Specifically, you'll be responsible for:

  • Working with key stakeholders to understand and prioritise learning needs
  • Design and deliver bespoke training, webinars, workshops and group coaching to address skills gaps and develop capability of new and existing colleagues
  • Create or curate learning resources, such as videos, QRG's, SOP's, infographics and utilise our LMS to build blended learning programmes,
  • Develop and maintain a comprehensive induction programme and support onboarding of new colleagues
  • Evaluate and report learning impact against agreed success measures
  • Support, mentor and coach individuals as required to embed learning, ensuring ongoing personal development and achievement of business goals
  • Drive learner engagement through effective communication and stakeholder engagement
  • Advise and support managers with the ongoing development of their colleagues

About You:


We are looking for a confident and engaging facilitator who is experienced in the design and delivery of sales, service and leadership training.


You'll have the ability to translate business needs into quality learning interventions, underpinned with a sound knowledge of good learning design and teaching methodology.

You'll be self-sufficient and IT literate with strong time management, planning and organising skills.


Experience of online learning and LMS would be useful, as would experience in customer service, sales and/or management, especially in a retail/trade environment.


TO APPLY - YOU MUST BE ELGIBLE TO WORK IN THE UK.

Job Type:
Part-time

Part-time hours: 30 per week

Benefits:

  • Company pension
  • Cycle to work scheme

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Birmingham: reliably commute or plan to relocate before starting work (required)

Experience:

  • Retail sales (preferred)
- customer service (preferred)

Work Location:
One location

Application deadline: 06/03/2023

Reference ID:
Trade Counter Trainer