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Research Analyst
3 months ago
This is an opportunity to develop your market research knowledge and advance your career in an exciting, fast paced role
You'll play a key role in driving organisational change through the power of insight, providing vital information and strategic recommendations that will enable us to provide the best products and services to our retail customers
Joining a collaborative and influential team, you can expect lots of variety and great visibility for you and your work
This role will be available for six months
What you'll do
In this key role, you'll be responsible for delivering a range of insight outputs for key internal research programmes.
You'll work closely with our researchers and our data teams to ensure the integrity of the data and provide meaningful insights and conclusions for senior leaders across the bank.
Day to day, you'll be:Delivering robust research programmes on behalf of business leaders, ensuring survey design architecture follows best practise and integrates with the rest of the bank
Producing high quality analysis of survey data within the programme infrastructure
Assisting in the delivery of automated reports and dashboards from internal research studies, to be used by colleagues across the bank
Actively engaging with external practitioners and research trade bodies to make sure we remain up to date with the latest techniques and best practice
Supporting the Retail Insight team on a range of qualitative and quantitative research projects
The skills you'll need
We're looking for someone with market research or customer insight experience, on either the client or agency side. You'll also need experience of project or research programme management.
You'll also have:
The ability to clearly communicate and translate programme survey data, so that stakeholders can understand insights and conclusions
Experience of translating business requirements through to system changes and requirements
Excellent analytical skills
A logical and pragmatic approach to problem solving
The ability to build collaborative relationships
Experience, or an understanding of quantitative and qualitative research
Previous experience or understanding of Net Promotor Score (NPS) measurement systems, including platforms such as In Moment or Medallia is desirable
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