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Service Engineer

3 months ago

West Midlands, United Kingdom Westwood Recruitment Ltd Full time

Job Title:
Service Engineer

Location:
West Midlands

Supervisor:
Engineering Manager

Salary:
k

Overview:


Be part of our team as a Service Engineer, responsible for carrying out planned maintenance, dealing with reactive and remedial calls while complying with British Standards and current legislation.

Building effective relationships with customers, embodying company values, and maintaining professionalism are crucial elements of this position.

Responsibilities:

  • Collaborate with and report to your manager to set business objectives and assess performance indicators.
  • Efficiently complete assigned tasks following company policies.
  • Manage van stock to enhance first-time fix rates on approved jobs.
  • Attend company-approved training sessions and recommend additional training as necessary.
  • Keep detailed documentation following company standards.
  • Be flexible for occasional overtime to ensure customer satisfaction.
  • Identify nonconformances during service visits and propose improvement actions.
  • Respond promptly and effectively to emergency calls.
  • Occasionally supervise junior engineers on-site and assist colleagues as needed.

Key Competencies:

  • Extensive experience in service-related tasks within Fire, Security, and related fields.
  • Systematic approach to problemsolving.
  • Excellent attention to detail and error detection skills.
  • Exceptional verbal and written communication skills.
  • Strong interpersonal skills for effective interaction with staff, clients, and suppliers.

Experience:

  • Demonstrated industry experience with a solid history of competence.
  • Familiarity with British Standards such as BS5839, SP203, SSAIB.
  • Ability to work under pressure while delivering high levels of customer service.
  • Proficiency in both independent work and collaborative team settings.

Standard Working Hours:

  • Monday to Friday: 08:30 - 17:00

Overtime Compensation:

  • Monday to Friday: 17:00 - 00:00 Paid at Time & Half
  • Monday to Friday: 00:00 - 08:30 Paid at Double Time
  • Saturday: Time and a Half until midday, Double Time thereafter
  • Sunday: Double Time
  • Bank Holidays on call: Double Time and a day back in lieu
  • Travel time during overtime is compensated at a single rate

Benefits Include:

  • Optional Healthcare cash back scheme
  • Ongoing commitment to training and development
  • Access to training facilities
  • Friendly and Team-oriented culture
  • Monthly engineer breakfast meetings
  • Planned overtime opportunities
  • Continued growth leading to further opportunities

Travel Policy:

  • First 30 minutes each way unpaid, flat rate paid as overtime thereafter

On-Call Schedule:

  • Standby Fee: £20 per shift
  • Doortodoor travel reimbursement for on-call participation
  • Rest Time in line with Health & Safety guidelines

Equipment Provision:

  • Fuel Card: Private mileage charged at 18p per mile for the first 100 miles, 28p per mile thereafter
  • Company Phone: Provided for work purposes exclusively
  • Uniform and

Personal Protective Equipment:
All provided

  • Tools: Specialist testing equipment supplied (Basic hand tools not provided)

Holiday Entitlement:

  • 22 Days holiday pro rata from January to December plus statutory bank holidays
  • Additional day added each year for the first 5 years of employment, totaling 30 days excluding bank holidays once 10 years' service is reached

Background Checks:

  • Enhanced DBS check required, any convictions must be declared prior to starting

Driving Requirements:

  • Full manual driving licence required with disclosure of any points/convictions

Qualification Certificates:

  • Copies of all relevant certificates must be provided for the role undertaken

Next step:
Interested in becoming our new Service Engineer? Apply today if this opportunity appeals to you