Client Account Manager

2 weeks ago


Swindon, Swindon, United Kingdom Purely Recruitment Solutions Full time

Job Title:
Client Account Manager


Reporting to:
Head of Business Development


Salary:
£23,000 per annum


Hours:37.5 hours per week, Full time

Location:
Swindon, Wiltshire

Job Summary

Our client is currently recruiting for an Account Manager to join their head office in Swindon.

The purpose of the role is to build and maintain strong relationships with their clients through regular contact.

The team is also a point of contact to resolve any issues that occur and ensure that their clients are delighted with their service at all times.

The role requires a commercial approach.


Each Client Relationship Partner will have hundreds of care homes that they are responsible for managing, utilising system automation to support.

Key Accountabilities and Responsibilities

  • Proactively build and maintain strong, lasting relationships with clients.
  • Ensure all clients within your remit receive exceptional customer service.
  • Achieve retention of clients against agreed KPIs.
  • Ensure the patient database is refreshed and maintained with accurate and uptodate information at all times
  • Working alongside the business development for the onboarding of customers
Qualifications and Skills

  • This role would be suitable for an individual with a wellrounded experience in B2B sales/ account management/customer success
  • Experience working with care homes in any capacity is beneficial
  • Experience in the optical industry is beneficial
  • Must be comfortable liaising with customers on the telephone
  • Accuracy and a keen eye for detail is key to this role
What we offer

  • Private Medical Insurance.
  • Life Assurance.
  • Contributory pension scheme matched up to 5% on successful completion of the probationary period.
  • 28 days holiday entitlement (inclusive of bank holidays).
  • Discounted eyewear and hearing products.


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