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Aftersales Advisor

3 months ago

Tipton, Sandwell, United Kingdom AB Volvo Full time
Transport is at the core of modern society.

Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Renault Truck Commercials, based Tipton
Full time permanent position Mon- Fri 45 hours + alternate Saturday mornings

Competitive salary dependent on experience + overtime paid at time and half above basic hours and for Saturday mornings.

Provide an excellent service supplying HGV parts to customers both over the counter and by telephone, as well as issuing the correct parts orders for HGV Technicians who are carrying out repair and maintenance to vehicles in the workshop
Receiving deliveries, mark off and store parts in stockroom according to prearranged systems.
Locating and label parts and maintain inventory of stock.
Regular inventory stock counts.
Consistently maintaining a good standard of housekeeping in the Parts Department.

Documenting and supervising the condition of parts returned for credit including old unit cores and reporting damaged or unsuitable items to the Parts Supervisor.

Ensuring that all parts and old units returned are labelled and packed properly and all relevant paperwork correctly completed.

Discussing the use and features of various parts with customers, based on knowledge of trucks and buses.
Proactively selling parts and promotions to customers.
Special projects as required.
Driving Licence required
IT literate to competently use DMS and associated software & systems.
Flexible and positive approach to changing circumstances / priorities.
25 days holiday (rising with service)
~ Employee discounts across retailers, cinemas, ++++
~ Cycle to work scheme

With a renewed product range and growing profile, we rely on quality people to provide 'excellence' in service and support to customers by always looking to improve customer satisfaction.

We value your data privacy and therefore do not accept applications via mail.

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible.

Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group's leading brands and entities.

As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society.

We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry.

We care for each other and value our work-life balance.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed.

Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world's most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning.

Everyday life at Volvo is defined by a climate of support, care and mutual respect.