IT Support Engineer

2 weeks ago


Britain Roman province, United Kingdom Recruit Wealth Full time

Our national Financial Planning and Investment Management client is currently going through rapid expansion, being on course to become one of the leading, prominent brands in Financial Services.


Their aim is to deliver sophisticated financial planning and investment management solutions through technology led services to enhance client experiences whilst delivering expert levels of regulated advice.


This newly created opportunity will play a key role in supporting the IT Manager in a broad-ranging 1st/2nd line support role.

This is a hands on role for an individual who enjoys working in a fast paced and challenging environment.

Key Responsibilities:


The IT Support Engineer is responsible for being the first line of support in respect of IT queries and dealing with various troubleshooting issues.


Supporting the IT Department in all day-to-day tasks such as:

  • Provide support to resolve any IT issues, both on-site and remotely
  • Play a key part in the setup, monitoring and administration of our Microsoft 365 tenancy (i.e. Endpoint Manager, Azure AD, Purview, Teams Phone)
  • Dealing with set up arrangements for new starters
  • Building and deploying laptops
  • Monitoring the availability of essential IT systems
  • Proactively look to continually improve the IT infrastructure
  • Setting up IT equipment for internal meetings
  • Writing, editing, and revising IT guides and manuals
  • Responsible for maintaining the IT assets
  • All other tasks to ensure support for the IT Department.

Essential Experience and Skills:

  • Ability to support nontechnical users and explain complex IT concepts in simple terms
  • Excellent interpersonal skills
  • Ability to multitask and work to deadlines
  • Ability to provide concise documentation
  • Experience in supporting Microsoft Azure Active Directory, Microsoft O365 Admin, Microsoft Endpoint Manager and Microsoft Exchange Online
  • Knowledge of cloud telephony, in particular Teams Phone and relevant calling plans
  • Experience in supporting and troubleshooting issues with Microsoft Office products
  • Good knowledge of Microsoft Windows Operating Systems
  • Troubleshooting basic network issues
  • Experience in supporting mobile devices
  • Understanding of LAN/WAN networks and protocols such as DNS, DHCP
  • Troubleshoot remote access through VPN

Relevant experience:

  • Minimum of 12 months experience within an IT department
  • Experience within the financial industry is beneficial

This position will based from our clients North London offices so you must be within a commutable distance. Some ad-hoc travel will be required to other sites.

Home working will be available during the working week.
This is an award winning, notable brand and one which is going through expansion through Private Equity investment. The company enjoys an excellent working culture where staff retention is excellent. There has never been a better time to join the business.

Progression will be available to more senior IT support roles over time.
A highly attractive salary, excellent annual company bonus, alongside comprehensive benefits are all available.

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