Trading Support Engineer

1 week ago

London, Greater London, United Kingdom DRW Full time

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.

Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.

We operate with respect, curiosity and open minds. The people who thrive here share our belief that it's not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.

Our Trade Management team offers mission-critical support for our Openlink Endur platform and several related systems. These tools support our commodities trading, primarily in the energy/ETRM space, but also in other areas like metals and agriculture. This role involves supporting various integration points such as trade and price feeds that Endur consumes, reporting systems that read from Endur, and more. The successful candidate will be adept at performing technical support and engineering functions that include application support in testing and production environments, software deployment and configuration, and system monitoring, with a focus on Endur.

What you'll do in this role:

  • Provide best-in-class production support for Openlink Endur, efficient software deployment, configuration processes, and proactive monitoring to anticipate and prevent issues, minimize downtime, and ensure quick recovery from incidents.
  • Ensure maximum trading system availability to avoid missing any key trading opportunities.
  • Offer support for Endur production systems and various integration points across multiple geographic locations, primarily in a Windows production environment.
  • Develop and maintain Endur scripts for process automation, complementing this with proprietary software and third-party technologies as appropriate.
  • Troubleshoot production incidents related to Endur, stemming from either internal and external factors.
  • Automate configuration and rollout procedures to minimize manual errors and uphold flawless change management.
  • Collaborate with traders, developers, back office, QA, infrastructure, technical support, business development, and various management teams globally.
  • Help end users and developers understand core trading and back-office systems to ensure efficient and correct use of available tools.
  • Manage user access to Endur, related tools, and 3rd party applications
  • Build documentation for common procedures, troubleshooting scenarios, and system architecture.
  • Coordinate efforts with other support teams to ensure continuity and consistency of support in a 24x7 environment.

What's needed in this role:

  • Direct experience with Openlink Endur (version 16 or higher) in a support or system administration capacity.
  • Strong Windows platform support experience, with Linux knowledge being advantageous.
  • Script development skills, particularly related to automating Endur processes.
  • SQL knowledge, including queries, updates, table creation, and basic database maintenance.
  • Experience with other commoditiesand Openlink systems; for example, prior experience with systems like BroadPeak K3, WebICE, Trayport, eCat, YesEnergy, and/or Findur is beneficial but not required.
  • Demonstrated understanding of network communications.
  • Must have some flexibility in work schedule to help ensure team coverage; rotating on-call coverage required.
  • B.S. in Computer Science, an equivalent degree, or equivalent work experience.
  • Self-motivation and intellectual curiosity, with a strong desire to continually improve the production support function.
  • High level of ownership and accountability, reliability, and strong follow-through.
  • Ability to handle pressure and time constraints with composure, multitask, and switch contexts efficiently.
  • Strong organizational skills, including the ability to effectively plan and prioritize.
  • Must have strong communication skills and demonstrate the ability to have clear and concise conversations, both written and verbal, with a variety of personalities
  • The capacity to quickly apply prior context to troubleshooting and communication efforts.

For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at .

California residents, please review theCalifornia Privacy Noticefor information about certain legal rights at .

LI-SK1

#J-18808-Ljbffr

  • Senior Trade Support Engineer

    1 week ago

    London, Greater London, United Kingdom Geneva Trading Full time

    As a Senior Trade Support Engineer at Geneva Trading's London office, you will play a crucial role in supporting our over-the-counter (OTC) trading operations. Leveraging your expertise in trade support and proficiency in Python, you will work closely with OTC traders to ensure smooth and efficient trade execution, resolve technical issues, and optimize...

  • Electronic Trading Support Engineer

    1 week ago

    London, Greater London, United Kingdom Hudson River Trading Full time

    Hudson River Trading (HRT) is looking for an Electronic Trading Support Engineer to join our Trade Operations (TradeOps) team in our London office. This team is responsible for managing HRT's live trading environment, one of the most robust and efficient electronic trading platforms in the world. This includes configuring, monitoring, and optimizing the...

  • FO Trading Support Engineer

    1 week ago

    London, Greater London, United Kingdom SEFE Marketing & Trading Ltd Full time

    In Short As the Senior Application Support Manager, you will play a pivotal role in ensuring the reliability and effectiveness of our critical applications. You will be responsible for conducting relevant scheduled checks for all critical applications and providing comprehensive status summary reports to IT leadership and third-line teams. You'll build and...

  • Trading Assistant

    1 week ago

    London, Greater London, United Kingdom Wintermute Trading Full time

    About WintermuteAt Wintermute our mission is to enable, empower and advance the truly decentralized world for more transparent and efficient markets and products.We do this by providing liquidity algorithmically across most trading venues in crypto, supporting all major centralized and decentralized trading venues, AMMs, RFQs, aggregators and chains....

  • Trade Support Engineer

    1 week ago

    London, Greater London, United Kingdom Capital Markets Recruitment Full time

    Our client, a major Quantitative Hedge fund, is looking to hire an experienced Quantitative Trade Support Engineer to work alongside systematic Portfolio Managers and Traders and support pre and post-trade lifecycles. This is a fantastic chance to work on a well-established L2/L3 support team for quantitative trading systems, real-time analytics, and...

  • Trade Support Engineer

    1 week ago

    London, Greater London, United Kingdom Capital Markets Recruitment Full time

    Our client, a major Quantitative Hedge fund, is looking to hire an experienced Quantitative Trade Support Engineer to work alongside systematic Portfolio Managers and Traders and support pre and post-trade lifecycles.This is a fantastic chance to work on a well-established L2/L3 support team for quantitative trading systems, real-time analytics, and research...

  • Trade Support Engineer

    1 week ago

    London, Greater London, United Kingdom Capital Markets Recruitment Full time

    Our client, a major Quantitative Hedge fund, is looking to hire an experienced Quantitative Trade Support Engineer to work alongside systematic Portfolio Managers and Traders and support pre and post-trade lifecycles. This is a fantastic chance to work on a well-established L2/L3 support team for quantitative trading systems, real-time analytics, and...

  • Trading Software Support Engineer

    1 week ago

    London, Greater London, United Kingdom Hamilton Barnes ???? Full time

    We are currently working with a financial exchange who are hiring a Trade Support Engineer that will work closely with developers and DB engineers to enhance the support provided to both the exchange platforms and customers.The following information provides an overview of the skills, qualities, and qualifications needed for this role.Job Opportunity: Trade...

  • Trade Support

    1 week ago

    London, Greater London, United Kingdom Resource Solutions - GSC Full time

    Job Description Job Title: Trade Support Job Contract: 12 months fixed term contract Type: Shift work Location: London Opportunity Overview: A fantastic opportunity has arisen to join my client, one of the leading invoice finances and asset-based lending companies in the UK, as a Trade/Functional Support Contractor. Role Objective: Provide support to...

  • Trading Services Specialist

    1 week ago

    London, Greater London, United Kingdom Jump Trading Group Full time

    Jump Trading Group is committed to world class research. We empower exceptional talents in Mathematics, Physics, and Computer Science to seek scientific boundaries, push through them, and apply cutting edge research to global financial markets. Our culture is unique. Constant innovation requires fearlessness, creativity, intellectual honesty, and a...

  • Application Support Engineer

    1 week ago

    London, Greater London, United Kingdom SEFE Marketing & Trading Ltd Full time

    Application Support Engineer – BO (ZEMA) – (FTC Maternity Cover) #Job number :SEFEGR00452 IT & Delivery London Fixed term contract In Short The Application Support Analyst is responsible for supporting, monitoring, maintaining, and operating middle and back-office production applications at SM&T. This role entails delivering ongoing application release...

  • Engineer - Software PLC

    1 week ago

    London, Greater London, United Kingdom The Engineer Full time

    Compensation: Competitive plus Additional Benefits Role Type: Full time / Permanent You'll perform all Control, Instrumentation & Electrical (CI&E) tasks in support of winning and delivering large scale process-engineering themed projects for our key customers, ensuring that the business maintains its position as the world leader in the delivery of marine...

  • Trading Application/Production Support Engineer

    1 week ago

    London, Greater London, United Kingdom Hunter Bond Full time

    An elite technology-driven hedge fund is now seeking a Trading application and production engineer to join it's growing dynamic team in London, with an excellent work environment and culture.Our client is a global firm with a reputation for utilising technology engineering to help shape it's financial strategy, putting a huge emphasis on investing in it's...

  • Trading Systems Support Engineer

    7 days ago

    London, Greater London, United Kingdom Selby Jennings Full time

    A high-frequency trading firm is looking for a highly skilled and experienced Infrastructure Engineer to join their fixed Income Commodities and Currency Options (FICCO) and Cumberland team in Chicago . In this role, you will be responsible for designing, deploying, and managing cloud-based infrastructures, automating operational processes, monitoring system...

  • Trade Support

    1 week ago

    London, Greater London, United Kingdom ABN AMRO Bank N.V. Full time

    At a glance The Global Execution Services (GES), Functional Support Analyst will report to the GES, Functional Support Manager/Global Support Co-ordinator. Context of the Job : • GES is a department which services clients access to global derivatives, equities, commodities and FX markets to complement the clearing services of ABN AMRO Clearing Bank...

  • Trading Systems Engineer

    1 week ago

    London, Greater London, United Kingdom Fourier Ltd Full time

    We have partnered with a world leading proprietary trading firm to find a Trading Systems Engineer to join their Global Trading Systems team and support all of their proprietary trading tools across their trading platforms. This is an excellent opportunity to break into the buy side and work in a hyper successful trading firm. You will be troubleshooting...

  • Application Support Engineer Trading Finance

    1 week ago

    London, Greater London, United Kingdom eFinancialCareers Full time

    Application Support Analyst Engineer (Application Support Engineer Systems Settlements Clearing IIS Tom Cat Apache SQL Oracle Linux Red Hat Windows Server PowerShell Python Bash SWIFT SME 2nd Line Support Trading Trade Commodities Commodity Contract FrontOffice Finance Financial Services Banking Settlements Technology Technical Software) required by our...

  • Electronics Development Engineer

    1 week ago

    London, Greater London, United Kingdom The Engineer Full time £51,196 - £55,571

    The starting salary is £51,196, rising to £55,571, which includes allowances totalling £2,841. The salary is broken down as £48,355 basic salary, which will increase annually until you reach the top of the scale £52,730. Plus, a location allowance of £1,841 and a non-pensionable allowance of £1,000. Location: Southwark, London We can't disclose...

  • Trade Mark Administator

    1 week ago

    London, Greater London, United Kingdom IP Support Full time

    We are working with a highly sought-after European practice in their search for a Trade Mark Administrator. You will be joining a friendly and collegiate team who work closely with the paralegals attorneys, and other members of the IP services function to undertake a broad range of administrative matters. As a Trade Mark Administrator, you will review,...

  • Group Head of Trading Operations

    1 week ago

    London, Greater London, United Kingdom Trading 212 Ltd Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Our mission is to enable everyone to build wealth We reinvent how trading and investing work by creating exceptional products people love. Fostering a culture of excellence and high velocity is the key to our success. Over the past few years, our client...