Caravan/motorhome Aftersales/customer Care Advisor

1 week ago


Atherstone, Warwickshire, United Kingdom Raymond James Caravans Full time
Raymond James Caravans has an exciting new position available

Aftersales/Customer Care Advisor


We require an Aftersales Advisor of the highest calibre to join our busy Service department at our dealership in Atherstone.

We offer a superb opportunity to the right person, who is able to demonstrate an aptitude to learn and a keenness to develop in a rewarding career within the caravan industry.

Roles and Responsibilities.

  • To correctly and efficiently handle warranty claims from the customer first reporting a problem to resolving whatever the issue maybe.
  • To provide the highest levels of customer service by providing a knowledgeable, courteous, responsive and efficient service projecting the quality image of the brand and the Company.
  • To ensure all customer expectations and requirements are exceeded throughout
  • To deliver exceptional service, scheduling work on customer vehicles, providing accurate estimates for servicing, repairs, and ensuring customers are fully aware of the likely timescales and costs.
  • To order parts and accessories, under the direction and supervision of the Service Manager.
  • To ensure goods received are despatch or stocked on a daily basis.

Essential Skills to be a successful applicant:

  • Excellent Customer Service
  • Computer Literate
  • Basic Knowledge of Caravans
  • Motivated
  • Friendly
  • Able to work well within a team

RAYMOND JAMES CARAVANS LIMITED

WITHERLEY HOUSE

CARLYON ROAD

ATHERSTONE

WARWICKSHIRE

CV9 1JE

Job Types:
Full-time, Contract

Job Types:
Full-time, Permanent

Salary:
From £12.25 per hour

Schedule:

  • Weekend availability

Work Location:
One location

Application deadline: 10/02/2023

Expected start date: 01/03/2023

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