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People Services Co-Ordinator

3 months ago

Haywards Heath, West Sussex, United Kingdom First Central Services UK Ltd Full time

We're First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.

Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it's the people inside and outside our business that power us. They make us stand out, help us succeed. We're ambitious. We're growing. We've won awards.

We're currently seeking a talented People Services Co-Ordinator to enhance our People team in Haywards Heath, West Sussex. This exciting new part-time role offers working hours per week, covering our core business hours from 10 am to 3 pm (although we're open to discussing alternative schedules).

As the People Services Co-Ordinator you'll be working within our shared services team supporting multiple office sites, providing comprehensive People services support to colleagues across the group at all levels in relation to Human Resources, Talent/Recruitment and Learning & Development.

Working flexibly, you'll spend most of your time working from home, with one day a week spent in the office (so living within a commutable distance to Haywards Heath, West Sussex, would be perfect. But of course, it's your choice - if you prefer to be in the office more - that's good with us too.

If you have strong administration and communication skills, are self-motivated, with bags of energy, you'll fit right in.

You'll be a great fit for the role if you have these skills:

  • Proficient IT Skills: You'll need to be adept at using People systems like Workday.
  • Administration skills: You'll need experience in or exposure to a HR, L&D, or Talent/Recruitment environment.
  • Effective Communication: You'll need to possess excellent verbal and written communication skills and will enjoy engaging with stakeholders across all organizational levels.
  • Time Management: You'll be skilled at prioritizing tasks effectively and working in a fast-paced environment.
  • Problem Solving: You'll need to possess strong problem-solving abilities and have a keen eye for process improvements.
  • Attention to Detail: You'll need to exhibit exceptional attention to detail skills.

Making it happen. Together

What's involved:

  • To offer an excellent service to colleagues at all levels within the business by being the first point of contact for People related queries (HR, Learning & Talent), always representing the company in a professional manner, resolving queries in line with SLAs and in accordance with Group Policies and relevant employment legislation. To maintain the appropriate People Services Inboxes/Ticketing service along with all associated HR/Talent/Learning procedures to ensure timely responses and relevant information is provided.
  • As appropriate provide support across the wider People Team helping to co-ordinate ER cases/learning agreements/interview processes, responding to queries, and providing support with other ad-hoc HR/learning/talent activities (examples of ad hoc work in HR could include but not limited to notetaking, talent team support to interview processes or learning support for learning agreements, psychometrics etc).
  • For the assigned pillar, manage the HR, Learning and Talent processes. Providing support to other team members areas of accountability to cover leave and peaks of workload.
  • As appropriate proactively manage all leaver processes in a timely manner, ensuring wherever possible leavers are processed within 24 hours of notification to minimize payroll issues. Manage the exit interview with the colleague, dealing with feedback in a professional manner and raising any issues appropriately.
  • Ensure maintenance of People processes on the Workday system ensuring colleague records are kept up to date, accurate and comply with relevant legislation within a timely manner. Review HR/Learning/Talent procedures on a regular basis to ensure these meet the needs of the business.
  • As appropriate raise and process purchase orders as required. Ensure invoices are approved and are processed for payment. Manage key supplier relationships with regard to payment and co-ordination for HR/Talent/Learning as appropriate.
  • Support the screening processes with new and current employees as appropriate (specifically in relation to ensuring Day 1 RTW checks are completed on a timely basis). Accountable for liaising with managers and employees to ensure documents are verified. Work together to ensure a seamless process is provided to the organization to provide legal compliance in this key area.
  • As appropriate provide support through dealing with visa queries. Keeping the People System up to date and liaise with employees to get new visas and permit proof logged. Produce documents and reports for employees' applications with the Home Office
  • As appropriate support the appraisal process as required by producing reports and assisting as necessary in advising managers to ensure timely completion of appraisals and objective setting.
  • As appropriate liaise with payroll to ensure monthly salary payment data is correctly managed in the People system and through HR/Talent onboarding processes which ensure correct salary payments are made, including the management of absences, new starters are set up correctly through the onboarding process and final payments for leavers (including deductions for Learning Agreements) are processed appropriately.
  • As appropriate manage all aspects of People administration including new starters and leaver process in accordance with the requirements of the business and in line with data protection and employment legislation. Liaising and working with internal departments, such as IT, as appropriate.
  • As appropriate take accountability for the generation of letters, contracts and other materials in respect of employees, including job changes, changes related to flexible working, change of hours, line management change & salary increases, probation management, learning courses etc.
  • As appropriate, deal with all requests for employment/mortgage/lettings references in line with company policy including agreed references in leaving arrangements, taking account of regulatory requirements in terms of regulatory references, data protection legislation and SLAs.
  • Support the HR department to achieve the People Strategy objectives by contributing to and assisting with the delivery of individual projects.
  • Ensure that all data is managed in line with the data protection principles and in line with company record retention guidelines. Ensure compliance with company and other relevant standards/ regulations at all times (including Consumer Duty)
  • Liaise across the people team to consistently improve internal practices and procedures and to provide an efficient and effective service.
  • Any other reasonable duties as required given the level and nature of the role.

Qualifications

  • Relevant HR/Talent/Learning experience.
  • Desire to work towards a CIPD Level 3 an advantage.

Experience

  • Recent proven HR/Learning/Talent experience.
  • Experience using People systems i.e. Workday.
  • Experience of working with Microsoft Office applications at high levels.

Skills

  • Excellent numeracy and literacy skills.
  • Excellent communication skills, both verbal and written.
  • Excellent problem-solving skills with the ability to adopt a logical approach to resolving problems.
  • Excellent time management and organization skills.
  • Excellent accuracy and attention to detail skills.
  • Excellent IT skills.
  • Excellent software skills incl. Word and Excel to advanced level.
  • Good People Systems skills.
  • Strong interpersonal skills.
  • Good Influencing and negotiation skills.
  • Able to prioritize effectively.

Knowledge

  • Good understanding of the insurance industry is desirable.
  • Knowledge of FCA requirements (including Consumer Duty).
  • Basic understanding of Employment Law/or desire to develop the understanding.

Behaviors

  • A confidential and professional approach is essential and can demonstrate integrity and respect.
  • Self-motivated and enthusiastic.
  • An organized and pro-active approach.
  • Ability to work to tight deadlines.
  • Ability to manage own workload.
  • Ability to use own initiative.
  • A flexible approach and positive attitude.
  • The ability to work as part of the team.
  • Strives to drive business improvements to contribute to the success of the business.
  • Embrace, embed and incorporate the Company value.

Ready to make a positive impact? Apply now and be part of something big

What can we do for you?

People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full.

Intrigued? Our Talent team can tell you everything you need to know about what we want and what we're offering, so feel free to get in touch.