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Customer Service Representative
1 week ago
Global Payments is a leading company that enables millions of people worldwide to transfer money using our innovative payment solutions for credit, debit, prepaid cards, and merchant services. Our dedicated team supports over 3 million businesses, 1,300 financial institutions, and 600 million cardholders, empowering them to grow and succeed with confidence. We are driven by a commitment to excellence and take pride in offering top-notch payment technology and software solutions. Come be a part of our dynamic team and help shape the future of payment technology.
Summary of This Role- Handle customer inquiries via telephone, email, SMS, and chat to resolve issues in alignment with service standards.
- Assist customers with routine and complex needs, ensuring appropriate escalation when necessary.
- Maintain up-to-date knowledge of products and services to provide accurate information to customers and internal departments.
- Resolve basic payment and account queries for assigned company clients using predefined processes and tools.
- Develop an understanding of products, policies, and procedures through training materials to address customer concerns effectively.
- High School Diploma or Equivalent
- No Prior Relevant Experience Needed
- None Identified
- Acquire and apply job skills and adhere to company policies and procedures.
- Handle routine to semi-routine tasks with occasional deviation from standard practices.
- Work under close supervision, following established procedures and instructions.
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