Customer Service Representative

1 week ago


Milton Keynes, Milton Keynes, United Kingdom TSYS Managed SVCS EMEA, LTD (GB) Full time
Global Payments: Customer Service Representative

Global Payments is a leading company that enables millions of people worldwide to transfer money using our innovative payment solutions for credit, debit, prepaid cards, and merchant services. Our dedicated team supports over 3 million businesses, 1,300 financial institutions, and 600 million cardholders, empowering them to grow and succeed with confidence. We are driven by a commitment to excellence and take pride in offering top-notch payment technology and software solutions. Come be a part of our dynamic team and help shape the future of payment technology.

Summary of This Role
  • Handle customer inquiries via telephone, email, SMS, and chat to resolve issues in alignment with service standards.
  • Assist customers with routine and complex needs, ensuring appropriate escalation when necessary.
  • Maintain up-to-date knowledge of products and services to provide accurate information to customers and internal departments.
What Part Will You Play?
  • Resolve basic payment and account queries for assigned company clients using predefined processes and tools.
  • Develop an understanding of products, policies, and procedures through training materials to address customer concerns effectively.
What Are We Looking For in This Role?Minimum Qualifications
  • High School Diploma or Equivalent
  • No Prior Relevant Experience Needed
Preferred Qualifications
  • None Identified
Desired Skills and Capabilities
  • Acquire and apply job skills and adhere to company policies and procedures.
  • Handle routine to semi-routine tasks with occasional deviation from standard practices.
  • Work under close supervision, following established procedures and instructions.


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