Front Desk Agent

1 week ago

London, Greater London, United Kingdom Hart Shoreditch Hotel, Curio Collection by Hilton Full time
Do you want to
Be A Part of something unique?

We are a boutique lifestyle hotel based in the cultural, creative and trendy scene of Shoreditch and we are currently on the hunt for a dynamic and charismatic
Front Desk Agent


Our team strives to be friendly, supportive and inclusive and we are always looking for people who live and breathe these values.


Your role as a Front Desk Agent.

  • To maintain a high profile presence on the Reception desk and be accessible to guests and clients at all times.
  • Whenever possible to anticipate guest's needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner.
  • To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guests whenever the possibility arises in order to maximize hotel sales.
  • To be fully conversant and able to operate the hotels property management system (OnQ PMS).
  • To be aware of the hotels availability to ensure that every opportunity is taken to maximize room sales and upselling opportunities.
  • To deal with cash, cheque, credit card and sales ledger transactions in accordance with the hotel standards of procedures (SOP) manual, and to ensure that any discrepancies are reported immediately.
  • To ensure the float handed over is checked and correct on every occasion.
  • To ensure you correctly conclude all necessary end of shift balancing within the given time frame.
  • To ensure all messages/requests from or for guests are passed/auctioned accurately and as quickly as possible.
  • To ensure a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.
  • To be able to operate the hotel switchboard and deal with all internal and external calls, according to SOP manual

Your rewards.

  • 28 days holidays increasing with length of service
  • Discounted rates in Hilton hotels with Go Hilton team member and Friends & Family program
  • Access to Perks at Work with amazing discounts and collection of points on online stores
  • Company's Pension
  • Meals on duty with evouchers
  • Discounts on F&B outlets
  • Access to Employee Assistance Program
  • Life Assurance
  • Recommend a Friend Scheme
  • Most importantly: Trainings to get started and continue to grow and loads of opportunities to progress

A bit about you.

  • Previous experience in Front Office within the hotel industry is preferred
  • Previous experience with OnQ PMS system is preferred
  • High level of IT proficiency
  • Great interpersonal and communication skills
  • Accountable and resilient
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Flexibility to respond to a variety of work situations
  • Ability to work on your own and as part of a team

About Curio Collection by Hilton Hotels
Hilton's Curio Collection brand appeals to travellers seeking one-of-a-kind discoveries and authentic experiences.

Each Curio Collection by Hilton hotel is part of the destination it calls home — authentically embodying the distinct culture and spirit of the community in which they reside.


In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.

Documentation will be required at interview stage.

Job Types:
Full-time, Permanent

Pay:
£13.00 per hour

Schedule:

  • 8 hour shift
  • Weekend availability

Work Location:
In person

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